Reports - Page 2
A collection of posts on Reports
Buffer People Ops Report December 2016 * * All People Ops reports * All Buffer reports Team members 78 Revenue in cash receipts $1.023m +2.9% MRR $1.058m +2.6% ARR $12.7m +2.3% Expenses $922k +0.6% Madrid: Here we come! Great news! We’ve decided on Madrid for our annual retreat in late February. In addition to our 80 team members, we’re also expecting many significant others, and could see a total of 120 people descending upon Madrid! We will be working from t
Buffer Reply Report December 2016 * Last month’s report * All Buffer Reply reports * All Buffer reports MoM: +25% Paying customers 87(+8%) Bugs fixed 75+ As 2016 comes to a close, it’s a great time for us at Buffer Reply to look back on the past 12 months and reflect on what we’ve accomplished as both a new team and a new product within Buffer. And of course, to begin thinking about our plans for
Buffer Engineering Report December 2016 * Last month’s report * All Engineering reports * All Buffer reports Requests for buffer.com 189 m -7.8% Avg. response for buffer.com 254 ms -4.2% Requests for api.bufferapp.com 288 m -33.9%* Avg. response for api.bufferapp.com 269 ms -33.9% Code reviews given 51% of pull requests -12% Buffer Kubernetes Cluster * 9 nodes in cluster * 149 pods * 652million requests handled * Serving 58% of total traffic Bugs and Quality *
Buffer Happiness Report December 2016 * Last month’s report * All Happiness reports * All Buffer reports Responses within 1 hour 35% -16.6% Customer satisfaction score 91-0% Email conversations 12,215-.4% Twitter conversations 5099-3.9% Avg. Twitter response time 11 hr 58 min +200% Webinars hosted 10 Changing how we work as a Happiness team On the last day
Editor’s Note: Every month we share an update with all of Buffer’s investors. We also publish that note in full for our Buffer Open audience in keeping with our value of transparency . Buffer Investor Report November 2016 * Last month’s report * All Investor reports * All Buffer reports MRR $1.05m ARR $12.6m MoM 1.9% from Octobe
Can you believe that 2017 is around the corner? The end of a year always has me excited for a fresh year with new goals and exciting projects. Plus of course, looking back at the past year for learnings, takeaways, smiles and memories. This year at Buffer we decided to put together something we’ve never done before, and invite you to take a look back at a few of our favorite moments of 2016 to celebrate the year we’ve had. Check out Buffer’s End of Year Report : 2016 from A – Z ! Why share a
Buffer Marketing Report November 2016 * Last month’s report * All marketing reports * All Buffer reports Buffer signups 14,943-15% Buffer for Business trials 918-30% Social blog sessions 1,252,131 +2% Email subscribers 93,232-3% NPS for Buffer for Business 44 +1.7% What makes for a great community event? We’ve been eager to explore that question for our Buff
Buffer Happiness Report November 2016 * Last month’s report * All Happiness reports * All Buffer reports Responses within 1 hour 42% -6.6% Customer satisfaction score 91-3.2% Email conversations 12,270-2% Twitter conversations 5296+1% Avg. Twitter response time 4 hr 1 min-.9% Webinars hosted 9 Deepening our team’s social media knowledge with training We beli
Buffer People Report November 2016 * Last month’s report * All People reports * All Buffer reports Applicants 360-24% Open blog posts published 15-4 Open blog visitors 129,472-.6% Bimonthly team NPS score 60% Welcoming friends and family! As we build the futu
Buffer People Ops Report November 2016 * All People Ops reports * All Buffer reports Team members 78 Revenue in cash receipts $993k-3% MRR $1.03m+1.17% ARR $12.4m +1.6% Expenses $916k +14% After a tricky 2016 , we’re headed to a more stable financial position with a bit more visibility on how 2017 will shape up. We’re also working hard on our skeleton model [https://buffer.com/resources/people-ops-re
Respond Report November 2016 * Last month’s report * All Respond reports * All Buffer reports MoM: +25% (+1,350%) Paying customers 80 (+1.2%) Bugs fixed 100+ November has been a huge month for Respond and our incredible customers! Though the holidays are just around the corner we’re continuing to improve the product and experience at a blistering pace. Working smarter: Automation features in Resp
Buffer Engineering Report November 2016 * Last month’s report * All Engineering reports * All Buffer reports Requests for buffer.com 203 m -1.9% Avg. response for buffer.com 265 ms -5.4% Requests for api.bufferapp.com 430 m -59.8%* Avg. response for api.bufferapp.com 196 ms +100% Code reviews given 63% of pull requests -3% *We offloaded nearly 60% of requests to api.bufferapp.com onto the Kubernetes cluster with the new links service! The links service was heavily cac
Buffer Product Report November 2016 * Last month’s report * All Product reports * All Buffer reports Weekly active Awesome + Individual plan users 164,945-1.8% Weekly active Buffer for Business users 4,887-1.1% Buffer for Business Monthly Recurring Revenue $509,313+1.8% Social updates sent by Buffer for Business users 3,815,321+15% Users starting Buffer for Busi
Editor’s Note: Every month we share an update with all of Buffer’s investors. We also publish that note in full for our Buffer Open audience in keeping with our value of transparency . Buffer Investor Report October 2016 * Last month’s report * All Investor reports * All Buffer reports MRR $1.03m ARR $12.36m MoM 4.4% from Sept
Buffer People Ops Report October 2016 * All People Ops reports * All Buffer reports Team members 79 Revenue in cash receipts $1.02m +2.7% MRR $1.02m +3.3% ARR $12.2m +3.4% Debits $822k +3.8% Profit $192k +57% Organizing our next retreat: Location, location, location As we continue organizing our next retreat, we’re excited to bring the team together in one of the three following locations: Lisbon, Madrid or San Diego! We find that taking a “best out of 3 approach”
Buffer Marketing Report October 2016 * Last month’s report * All marketing reports * All Buffer reports Key Stats Buffer signups 17,106 +37% Buffer for Business trials 1,394 +34% Social blog sessions 1,225,754 -.1% Email subscribers 96,613 -.6% NPS for Buffer for Business 43 -1.7% As we’ve thought of ways to grow our Buffer Social blog traffic, we’ve enjoyed thinking outside the box with growth. It’s fun to go big with ideas, and to a certain extent, content marketi
Buffer Engineering Report October 2016 * Last month’s report * All Engineering reports * All Buffer reports Requests for buffer.com 206 m +4% Avg. response for buffer.com 280 ms +4.8% Requests for api.bufferapp.com 1.06 b +1.9% Avg. response for api.bufferapp.com 98 ms +12.7% Code reviews given 66% of pull requests -2% Bugs & Quality * 13 S1 (severity 1) bugs: 2 opened, 11 closed (84% smashed) * 16 S2 (severity 2) bugs: 5 opened, 11 closed (68% smashed) Buffer
Buffer Product Report October 2016 * Last month’s report * All Product reports * All Buffer reports Weekly active Awesome + Individual plan users 167,987+1.7% Weekly active Buffer for Business users 4,945+1.8% Buffer for Business Monthly Recurring Revenue $500,161+5.6% Social updates sent by Buffer for Business users 3,273,927 +9.2% Users starting Buffer for B
Respond Report October 2016 * Last month’s report * All Respond reports * All Buffer reports Businesses using Respond have helped: nearly 500,000 customers Improvements shipped in October ? 400 Average Respond business sends reply to customer under 3 hours In October, we started rolling out Respond 2 to customers, shipped lots of product improvements and kicked off our trans
Buffer Happiness Report October 2016 * Last month’s report * All Happiness reports * All Buffer reports Responses within 1 hour 45% +25% Customer satisfaction score 94+3.3% Email conversations 11,476-1.9% Twitter conversations 5140-13.7% Hour avg. Twitter response time 4.4+4.7% Onboarding Webinars hosted 8 October was an eventful month as we got geared up
Buffer People Report October 2016 * Last month’s report * All People reports * All Buffer reports Applicants 473 -6% Open blog posts published 19+2 Open blog visitors 130,210-2.3% Bimonthly team NPS score 60% If every American received their recommended cli
Buffer Investor Report September 2016 * Last month’s report * All Investor reports * All Buffer reports Editor’s Note: Every month we share an update with all of Buffer’s investors. We also publish that note in full for our Buffer Open audience in keeping with our value of transparency . September was a month of big achievements an
Buffer Marketing Report September 2016 * Last month’s report * All marketing reports * All Buffer reports Key Stats Buffer signups 12,422 +25.7% Buffer for Business trials 1,034 -13.7% Social blog sessions 1,227,494 -2.7% Email subscribers 97,205 -3.6% NPS 56 -1.7% Last summer, in a tiny Icelandic coworking space on a Buffer team retreat, we recorded the very
Buffer Product Report September 2016 * Last month’s report * All Product reports * All Buffer reports Weekly active users (Awesome + Individual plans) 165,180 +5.1% Weekly active B4B users 4,854 +2.4% B4B Monthly Recurring Revenue $473,425 +4.6% Social updates sent by B4B users 2,998,879 -0.7% Users starting B4B trials in September 5,796 -44.4% Converted B4B tri