A collection of posts by Courtney Seiter
A collection of 188 posts
We’ve decided to conduct a long-term pilot of the 4-day workweek. See our results so far and what we're adding next.
No one knows how to work during a pandemic, and we’re all grappling through it together. So in the spirit of sharing, here are all of the internal messages we’ve shared with our team and shareholders during this time.
Transparency is one of our defining values at Buffer. We are excited to debut a new revenue dashboard!
This team communication regarding COVID-19 is part of our COVID-19 Response Series. You can see all the messages in the series here . * Shared: March 4, 2020 * Posted by: Courtney Seiter, Director of People * Title: We are postponing our planned June retreat in Athens We are postponing our planned June retreat in Athens Hi team; I have some tough news to share: In light of the COVID-19 situation developing across the world and out of an abundance of cautio
This team communication regarding COVID-19 is part of our COVID-19 Response Series. You can see all the messages in the series here . * Shared: April 3, 2020 * Posted by: Joel Gascoigne, Buffer Founder and CEO * Title: Launching the COVID-19 Customer Assistance Program Launching the COVID-19 Customer Assistance Program Hey team, I’m glad to be sharing an update with you on how we’re planning to continue and expand the ways we’re helping customers get throu
This team communication regarding COVID-19 is part of our COVID-19 Response Series. You can see all the messages in the series here . * Shared: March 26, 2020 * Posted by: Joel Gascoigne, Founder and CEO * Title: An assortment of thoughts on our approach during COVID-19 An assortment of thoughts on our approach during COVID-19 Hi team, As we come towards the end of another week in this pandemic, and many more places implement stay at home orders, I want t
This team communication regarding COVID-19 is part of our COVID-19 Response Series. You can see all the messages in the series here . * Shared: March 18, 2020 * Posted by: Caryn Hubbard, Director of Finance * Title: How we’re positioned to handle this new economic climate How we’re positioned to handle this new economic climate Hi team, The last couple of weeks have been atypical and unprecedented, unfolding in ways none of us could have imagined. Public
This team communication regarding COVID-19 is part of our COVID-19 Response Series. You can see all the messages in the series here . * Shared: March 30, 2020 * Posted by: Courtney Seiter, Director of People * Title: A note on COVID-19 sick time and time off A note on COVID-19 sick time and time off Hi team; the People and Finance teams wanted to share a special note with you about time off during the COVID-19 pandemic. First, Buffer’s Flexible Time Off P
This team communication regarding COVID-19 is part of our COVID-19 Response Series. You can see all the messages in the series here . * Shared: March 12, 2020 * Posted by: Courtney Seiter, Director of People * Title: Buffer Guidelines for 2019 Coronavirus (COVID-19) * Note: We’re grateful to Human Made for sharing their guidelines openly via their handbook ! Some of this language was borrowed from their
We think a lot about work culture at Buffer. So at the end of the year, it’s always an interesting exercise to think on how the work world has evolved and the work culture trends we see on the horizon. Here are five of our predictions for 2020. They’re unscientific and pretty biased by our point of view, but that’s part of the fun! 1. The growth of ‘conscious companies’ Is the purpose of a business simply to make money? Up until recently, that question could be answered pretty simply: Yup! Bu
Friday has become somewhat of an “experiment day” at Buffer. Different areas of Buffer have tried Fridays with no Slack , have reserved Friday afternoons for personal development , and have even taken Friday afternoons off . Using Fridays to try new ways of work has become such a part of our culture that we recently tried our first full-te
Growing a team is an exciting prospect. More people means more capacity, more skills and more progress, right? But scaling a team often comes with its own special challenges and pitfalls. It’s been said that every time a company triples in size, everything breaks . We’re now a team of 90 at Buffer and have learned quite a [https://medium.com/slite/how-slite-buffer-and-doist-manage-remote-first-teams-2b9
When we first started out building Buffer, time off seemed pretty simple. We offered unlimited vacation time to use as teammates saw fit. And since we were distributed across the world, teammates could simply decide which holidays they cared about and take them off. Easy, right? Turns out humans are a bit more complex than that. Over time, we learned that unlimited vacation policies statistically see employees take less [http://nymag.
Learning about the experiences and history of LGBTQ+ people shouldn’t stop after June, which is why we wanted to share an updated list of resources to help us all learn how to be the best allies we can be! First, a brief history of Pride Although Pride might seem like a month of parades and glitter these days, its origins are far from celebratory. The first Pride rally occurred a month after the Stonewall riots in 1969. A well-known gay bar, Stonewall was a safe space for drag queens, tr
There’s been a lot of crying in my career – tears of frustration, sadness, and also joy. As a newspaper editor, reporters would sometimes come into my office, close the door and break down in sobs. Doing social media for an open-office tech startup, I had to leave the building and walk around the block to cry. No job has normalized tears for me more than Buffer, and I’m so grateful for it. At Buffer, we try to bring ourselves authentically to work. We delight in the joys of life – new babi
Imagine no longer being able to enjoy time with friends and family, because work is constantly on your mind and your phone is constantly in your hand – and the more you stress, the worse you feel. Or imagine the job you once loved suddenly feeling hollow and pointless, leaving you depressed and constantly fatigued. For a lot of us who feel deeply connected to our work, this is almost unthinkable. But these are some classic signs of burnout, which can lead to serious physical, mental, and s
Thanks for reading our equal pay report. See our updated 2021 pay analysis here. Progress seldom looks like the straight line we all wish it might. Real life is much messier, filled with false starts, mistakes, and backtracks. That’s an especially tough truth when it comes to issues like the gender pay gap that affect real people’s lives so deeply. But in advance of this year’s Equal Pay Day, Buffer has a progress story to tell – and it looks nothing like a straight upward line. What is E
Here at Buffer, we think a lot about visual content. We’ve shared our own study on the importance of images in Twitter posts for more social sharing. We’ve explored tools that help anyone create visual content . Our social media management tool incorporates image posting because we kno
Sometimes things don’t go according to plan. Tools break, wires get crossed, the best-laid plans fall apart. And on those occasions, it helps to know exactly what happened—so it doesn’t happen again. Moments like these are when we at Buffer turn to a simple but remarkably effective process: The 5 Whys. It’s just as it sounds: A discussion of the unexpected event or challenge that follows one train of thought to its logical conclusion by asking “Why?” five times to get to the root of what
I love the little traditions that develop organically at Buffer. One of them is to welcome each new teammate with a long email chain of happiness that begins with that person’s introduction. More often than not, the introduction has a certain ratio: * 1 part what this person will do for Buffer and has done for work in the past * 2 parts who this person is in the world—a mom, a breakdancer, an ex-Marine I love this 1:2 ratio because it speaks to a simple truth we strive to recognize as a tea
I was once asked, “How often do you talk about your company values at Buffer?” I think the person I was speaking with was pretty surprised when I responded: “At least once a day!” At Buffer, our values are a blueprint for everything we do. We use them in hiring , in product decision making, in marketing, in overcoming company challenges and in many other situations. We work hard to make sure that our values aren’t just a plaque on the wall –for one, we
Language is one of the most powerful tools we have as humans. It binds us. Instructs us. When used well, it creates a common understanding. And it’s essential for creating an environment where everyone feels welcome and included. Historically, language has left many out. Individuals and groups have been marginalized and discriminated against because of their culture, race and ethnicity, gender, sexual orientation, age, disability, socioeconomic status, appearance and more. We can do better. I
No matter what we do or how well we do it, some criticism is eventually going to come our way. And those moments are often some of the toughest we all face in work and life. Hearing potentially negative things about yourself is probably not your favorite activity, and most of us would rather avoid the awkwardness that comes with telling someone else how they could improve. But what do we lose out on when we avoid these tough conversations? One of the fundamental skills of life is being able to
“There is no doubt fiction makes a better job of the truth.” ― Doris Lessing One of the most inspiring perks we’re lucky enough to have at Buffer is a free Kindle for each teammate (and her family!) and as many free Kindle books as you like, no questions asked. When we share what we’re reading at Buffer on our Pinterest page or in our Slack community, the selections often tend to skew more toward non-fiction—you can generally find teammates reading books that help us improve at our jobs, under