Publications Open How We Serve Our Customers While Working a 4-Day Work Week Jun 8, 2021 6 min read Open In this post, we share how our Customer Advocacy team has adjusted their schedules, goals, and mindset to acclimate to and thrive in a 4-day work week, all while supporting thousands of customers. Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Empowered Accountability: How to Scale a Team Without Losing Its Autonomy Dec 6, 2018 7 min read Workplace of the future Growing pains. Every company gets them, and the pains come in all sorts of ways, from the tactical (tools [https://buffer.com/resources/remote-work-tools/]) to Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open The Research Behind How Brand Names Impact Customers and What Name We’ve Changed at Buffer Aug 16, 2017 7 min read Names create an identity that people can associate with, they create perceptions and they let customers know what to expect. There is a lot of Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Buffer and the AWS Outage: How This Interruption May Have Affected Your Posts Mar 1, 2017 2 min read tl;dr – Buffer experienced interrupted service due to the AWS outage on Tuesday. All is back to normal now, and all posts are going out Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Live Chat Support Launched for Business Customers Feb 14, 2017 4 min read Reports Buffer Happiness Report January 2017 * Last month’s report [https://buffer.com/resources/happiness-report-december-2016/] * All Happiness reports [https://buffer.com/resources/reports/] * All Buffer reports Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open “Happiness Revolution” Leads to Team Restructure Jan 13, 2017 5 min read Reports Buffer Happiness Report December 2016 * Last month’s report [https://buffer.com/resources/happiness-report-november-2016/] * All Happiness reports [https://buffer.com/resources/reports/] * All Buffer reports Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Happiness Heroes Here to Help: Deepening Our Social Media Knowledge Dec 7, 2016 6 min read Reports Buffer Happiness Report November 2016 * Last month’s report [https://buffer.com/resources/happiness-report-october-2016/] * All Happiness reports [https://buffer.com/resources/reports/] * All Buffer reports Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open What We Learned About Customer Support From a Massive Industry-Wide Cyberattack Nov 8, 2016 6 min read Reports Buffer Happiness Report October 2016 * Last month’s report [https://buffer.com/resources/happiness-report-september-2016/] * All Happiness reports [https://buffer.com/resources/reports/] * All Buffer reports Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Meet The Familiar Face Handling Buffer’s Trickiest Support Tickets Oct 6, 2016 5 min read Reports Buffer Happiness Report September 2016 * Last month’s report [https://buffer.com/resources/happiness-report-august-2016/] * All Happiness reports [https://buffer.com/resources/reports/] * All Buffer reports Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open A New Buffer FAQ, Tone Syncs and the ‘Happiness Newspaper’ Sep 7, 2016 6 min read Reports Buffer Happiness Report August 2016 * Last month’s report [https://buffer.com/resources/happiness-report-july-2016/] * All Happiness reports [https://buffer.com/resources/reports/] * All Buffer reports Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Happiness Experiments: Peer Reviewed Emails, Snippet-Free Days and More Aug 4, 2016 5 min read Reports See the most recent happiness report [https://buffer.com/resources/happiness-report-oct-2014/]→ [https://buffer.com/resources/culture-scout-november-hiring/]See all previous happiness reports [https://buffer.com/resources/ Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open How We Communicate to Create Customer Happiness as a Remote Team Nov 19, 2014 5 min read Workplace of the future When I first joined Buffer team, many hours a day were spent solo in either Australia or Sweden. This led to an obsession of scrolling Åsa Nyström, VP of Customer Advocacy @ Buffer
Publications Open Yoga (and Mindfulness) is in Everything We Do Sep 24, 2014 2 min read Self-Improvement The other day I was discussing with my teammate and friend Carolyn [https://twitter.com/CaroKopp] how it had been months since the last time Åsa Nyström, VP of Customer Advocacy @ Buffer
