New!Check out Board viewCheck out the new Board viewOrganize and track your social content ideas with the new Board view.Learn more

Kelly Vass

Kelly Vass

When Kelly isn’t helping customers or working on Buffer’s Help Center, she enjoys spending time with her partner, fur children, and too many plants.

A collection of 1 post

OpenJun 15, 2023
How We Connect Our Engineers Directly To Buffer Customers with Customer Engineering Days

While connecting the team to our customers has always been a priority for us at Buffer, how the team has connected with customers has changed quite a bit over the years. When I first joined Buffer in 2015, the team would have a dedicated time when everyone would spend an hour answering customer support emails at our annual company retreat. During these sessions, our Customer Advocates would provide support for the entire Buffer team as they answered customer emails. It was an awesome bonding ex