Jay Baer
A collection of posts by Jay Baer
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Customer ServiceMar 2, 2016
The 6 Step Playbook for Handling Social Media ComplaintsDealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right. This is that framework: F-E-A-R-S: You may notice that I didn’t include “be fast” as a specific component. This is because it is axiomatic. Today, nearly 40% of all social media complainers who expect a response, expect that response to arrive within 60 minutes, according to the research I conducted for Hug Your Haters .
