Customer Service

The 6 Step Playbook for Handling Social Media Complaints

Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right.

The Art of Making Customers Happy on Social Media

If you sell something online or if you run a business with an online presence—even if you’re just having a good time growing

Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard

What happens when you tweet at a company, asking for help with their product? What’s been your experience with mentioning or tagging someone with

The 6 Step Playbook for Handling Social Media Complaints

Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right.

The Art of Making Customers Happy on Social Media

If you sell something online or if you run a business with an online presence—even if you’re just having a good time growing

Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard

What happens when you tweet at a company, asking for help with their product? What’s been your experience with mentioning or tagging someone with