Customer Service

A collection of posts on Customer Service

How to Keep Your Customers: A #Bufferchat Recap

Dec 1, 2016 6 min read Bufferchat

This week, #bufferchat was all about how to keep your customers through awesome social media customer support. Jay Baer [http://www.twitter.com/jaybaer], author

Arielle Tannenbaum, Team Buffer

Customer Support on Twitter: A Bufferchat Recap

Jul 20, 2016 8 min read Bufferchat

This week on #bufferchat, we were joined by one of Buffer’s Twitter Happiness Heroes, Darcy Peters [http://www.twitter.com/thedarcypeters], as our guest!

Arielle Tannenbaum, Team Buffer

The 6 Step Playbook for Handling Social Media Complaints

Mar 2, 2016 12 min read Customer Service

Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right.

Jay Baer, Team Buffer

The Art of Making Customers Happy on Social Media

May 13, 2015 11 min read Customer Service

If you sell something online [https://buffer.com/resources/earn-income-social-media/] or if you run a business [https://buffer.com/resources/small-business-marketing-tips/] with an online presence—

Kevan Lee, Former VP of Marketing @ Buffer

Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard

Apr 20, 2015 10 min read Customer Service

What happens when you tweet at a company, asking for help with their product? What’s been your experience with mentioning or tagging someone with

Caerley Hill, Team Buffer

The Complete Guide to Using Social Media for Customer Service

Feb 20, 2014 10 min read Customer Service

Ready to do something really groundbreaking and revolutionary in social media marketing? I’ve got just the thing: customer service. We talk a lot at

Courtney Seiter, Former Director of People @ Buffer

How to Keep Your Customers: A #Bufferchat Recap

Dec 1, 2016 6 min read Bufferchat

This week, #bufferchat was all about how to keep your customers through awesome social media customer support. Jay Baer [http://www.twitter.com/jaybaer], author

Arielle Tannenbaum, Team Buffer

Customer Support on Twitter: A Bufferchat Recap

Jul 20, 2016 8 min read Bufferchat

This week on #bufferchat, we were joined by one of Buffer’s Twitter Happiness Heroes, Darcy Peters [http://www.twitter.com/thedarcypeters], as our guest!

Arielle Tannenbaum, Team Buffer

The 6 Step Playbook for Handling Social Media Complaints

Mar 2, 2016 12 min read Customer Service

Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right.

Jay Baer, Team Buffer

The Art of Making Customers Happy on Social Media

May 13, 2015 11 min read Customer Service

If you sell something online [https://buffer.com/resources/earn-income-social-media/] or if you run a business [https://buffer.com/resources/small-business-marketing-tips/] with an online presence—

Kevan Lee, Former VP of Marketing @ Buffer

Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard

Apr 20, 2015 10 min read Customer Service

What happens when you tweet at a company, asking for help with their product? What’s been your experience with mentioning or tagging someone with

Caerley Hill, Team Buffer

The Complete Guide to Using Social Media for Customer Service

Feb 20, 2014 10 min read Customer Service

Ready to do something really groundbreaking and revolutionary in social media marketing? I’ve got just the thing: customer service. We talk a lot at

Courtney Seiter, Former Director of People @ Buffer

No Posts in this category

Turning Your Marketing Upside Down: Why You Should Put More Focus on Existing Customers

Nov 7, 2013 7 min read Customer Service

If you’ve been venturing a bit in the online marketing world like me, I’m sure you’ve heard the term “marketing funnel” before.

Belle Beth Cooper, Team Buffer

10 Tales of Remarkable Customer Support That Will Restore Your Faith In Humanity

Sep 17, 2013 13 min read Customer Service

This is a guest post by Gregory Ciotti, a contributing Buffer Blog columnist. Read more about Greg at the bottom of the post, or read

Gregory Ciotti, Team Buffer

What Bad Customer Service Costs Your Business [Infographic]

Apr 4, 2013 2 min read Customer Service

“You can’t improve what you don’t measure,” goes one of the most famous quotes in business. And this line has also been one

Leo Widrich, Team Buffer

3 Easy Ways to Improve Your Company’s Email Support

Feb 26, 2013 7 min read Customer Service

This is a guest post by Gregory Ciotti, a contributing Buffer Blog columnist. Read more about Greg at the bottom of the post, or read

Gregory Ciotti, Team Buffer

How happy were Buffer users in January 2013: The Happiness Report

Feb 11, 2013 5 min read Customer Service

> “Customers may forget what you said but they’ll never forget how you made them feel.” ~ Anon Welcome to the first Happiness Report of 2013!

Kevan Lee, Former VP of Marketing @ Buffer

5 Customer Experience Metrics Every Successful Company Tracks

Feb 6, 2013 9 min read Customer Service

This is a guest post by Amar Zagorica from Helpjuice, makers of awesome knowledge base software [http://helpjuice.com/?utm_source=Buffer%2BBlog&utm_medium=

Amar Zagorica, Team Buffer

Measuring Customer Happiness at Buffer: December 2012

Jan 22, 2013 6 min read Customer Service

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter, V.P. British Airways

Kevan Lee, Former VP of Marketing @ Buffer

The 3 Psychological Triggers that Matter to Happy Customers

Jan 8, 2013 7 min read Customer Service

This is a guest post by Gregory Ciotti, a contributing Buffer Blog columnist. Read more about Greg at the bottom of the post, or read

Gregory Ciotti, Team Buffer

Measuring Customer Happiness at Buffer: November 2012

Dec 14, 2012 5 min read Customer Service

> “Customer service is not a department, it’s everyone’s job.” ~ Anonymous It’s hard to believe another month has skipped by and it’s

Kevan Lee, Former VP of Marketing @ Buffer

Measuring Customer Happiness at Buffer: October 2012

Nov 2, 2012 4 min read Customer Service

“Happy customers who get their issue resolved tell 4 to 6 people about their experience.” ~ White House Office [http://www.clicksoftware.com/Collateral/Images/English-US/

Carolyn Kopprasch, Chief of Staff @ Buffer

Tools

Channels

How to Keep Your Customers: A #Bufferchat Recap

Customer Support on Twitter: A Bufferchat Recap

The 6 Step Playbook for Handling Social Media Complaints

The Art of Making Customers Happy on Social Media

Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard

The Complete Guide to Using Social Media for Customer Service

How to Keep Your Customers: A #Bufferchat Recap

Customer Support on Twitter: A Bufferchat Recap

The 6 Step Playbook for Handling Social Media Complaints

The Art of Making Customers Happy on Social Media

Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard

The Complete Guide to Using Social Media for Customer Service

Turning Your Marketing Upside Down: Why You Should Put More Focus on Existing Customers

10 Tales of Remarkable Customer Support That Will Restore Your Faith In Humanity

What Bad Customer Service Costs Your Business [Infographic]

3 Easy Ways to Improve Your Company’s Email Support

Subscribe to our newsletter

How happy were Buffer users in January 2013: The Happiness Report

5 Customer Experience Metrics Every Successful Company Tracks

Measuring Customer Happiness at Buffer: December 2012

The 3 Psychological Triggers that Matter to Happy Customers

Measuring Customer Happiness at Buffer: November 2012

Measuring Customer Happiness at Buffer: October 2012

Join 140,000+ small businesses like yours that use Buffer to build their brand on social media every month

May we suggest