Publications Resources How to Keep Your Customers: A #Bufferchat Recap Dec 1, 2016 6 min read Bufferchat This week, #bufferchat was all about how to keep your customers through awesome social media customer support. Jay Baer [http://www.twitter.com/jaybaer], author Arielle Tannenbaum, Team Buffer
Publications Resources Customer Support on Twitter: A Bufferchat Recap Jul 20, 2016 8 min read Bufferchat This week on #bufferchat, we were joined by one of Buffer’s Twitter Happiness Heroes, Darcy Peters [http://www.twitter.com/thedarcypeters], as our guest! Arielle Tannenbaum, Team Buffer
Publications Resources The 6 Step Playbook for Handling Social Media Complaints Mar 2, 2016 12 min read Customer Service Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right. Jay Baer, Team Buffer
Publications Resources The Art of Making Customers Happy on Social Media May 13, 2015 11 min read Customer Service If you sell something online [https://buffer.com/resources/earn-income-social-media/] or if you run a business [https://buffer.com/resources/small-business-marketing-tips/] with an online presence— Kevan Lee, Former VP of Marketing @ Buffer
Publications Resources Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard Apr 20, 2015 10 min read Customer Service What happens when you tweet at a company, asking for help with their product? What’s been your experience with mentioning or tagging someone with Caerley Hill, Team Buffer
Publications Resources The Complete Guide to Using Social Media for Customer Service Feb 20, 2014 10 min read Customer Service Ready to do something really groundbreaking and revolutionary in social media marketing? I’ve got just the thing: customer service. We talk a lot at Courtney Seiter, Former Director of People @ Buffer
Publications Resources How to Keep Your Customers: A #Bufferchat Recap Dec 1, 2016 6 min read Bufferchat This week, #bufferchat was all about how to keep your customers through awesome social media customer support. Jay Baer [http://www.twitter.com/jaybaer], author Arielle Tannenbaum, Team Buffer
Publications Resources Customer Support on Twitter: A Bufferchat Recap Jul 20, 2016 8 min read Bufferchat This week on #bufferchat, we were joined by one of Buffer’s Twitter Happiness Heroes, Darcy Peters [http://www.twitter.com/thedarcypeters], as our guest! Arielle Tannenbaum, Team Buffer
Publications Resources The 6 Step Playbook for Handling Social Media Complaints Mar 2, 2016 12 min read Customer Service Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right. Jay Baer, Team Buffer
Publications Resources The Art of Making Customers Happy on Social Media May 13, 2015 11 min read Customer Service If you sell something online [https://buffer.com/resources/earn-income-social-media/] or if you run a business [https://buffer.com/resources/small-business-marketing-tips/] with an online presence— Kevan Lee, Former VP of Marketing @ Buffer
Publications Resources Track Every Important Conversation: 6 Simple Ways to Build a Social Listening Dashboard Apr 20, 2015 10 min read Customer Service What happens when you tweet at a company, asking for help with their product? What’s been your experience with mentioning or tagging someone with Caerley Hill, Team Buffer
Publications Resources The Complete Guide to Using Social Media for Customer Service Feb 20, 2014 10 min read Customer Service Ready to do something really groundbreaking and revolutionary in social media marketing? I’ve got just the thing: customer service. We talk a lot at Courtney Seiter, Former Director of People @ Buffer
Publications Resources Turning Your Marketing Upside Down: Why You Should Put More Focus on Existing Customers Nov 7, 2013 7 min read Customer Service If you’ve been venturing a bit in the online marketing world like me, I’m sure you’ve heard the term “marketing funnel” before. Belle Beth Cooper, Team Buffer
Publications Resources 10 Tales of Remarkable Customer Support That Will Restore Your Faith In Humanity Sep 17, 2013 13 min read Customer Service This is a guest post by Gregory Ciotti, a contributing Buffer Blog columnist. Read more about Greg at the bottom of the post, or read Gregory Ciotti, Team Buffer
Publications Resources What Bad Customer Service Costs Your Business [Infographic] Apr 4, 2013 2 min read Customer Service “You can’t improve what you don’t measure,” goes one of the most famous quotes in business. And this line has also been one Leo Widrich, Team Buffer
Publications Resources 3 Easy Ways to Improve Your Company’s Email Support Feb 26, 2013 7 min read Customer Service This is a guest post by Gregory Ciotti, a contributing Buffer Blog columnist. Read more about Greg at the bottom of the post, or read Gregory Ciotti, Team Buffer
Publications Resources How happy were Buffer users in January 2013: The Happiness Report Feb 11, 2013 5 min read Customer Service > “Customers may forget what you said but they’ll never forget how you made them feel.” ~ Anon Welcome to the first Happiness Report of 2013! Kevan Lee, Former VP of Marketing @ Buffer
Publications Resources 5 Customer Experience Metrics Every Successful Company Tracks Feb 6, 2013 9 min read Customer Service This is a guest post by Amar Zagorica from Helpjuice, makers of awesome knowledge base software [http://helpjuice.com/?utm_source=Buffer%2BBlog&utm_medium= Amar Zagorica, Team Buffer
Publications Resources Measuring Customer Happiness at Buffer: December 2012 Jan 22, 2013 6 min read Customer Service “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter, V.P. British Airways Kevan Lee, Former VP of Marketing @ Buffer
Publications Resources The 3 Psychological Triggers that Matter to Happy Customers Jan 8, 2013 7 min read Customer Service This is a guest post by Gregory Ciotti, a contributing Buffer Blog columnist. Read more about Greg at the bottom of the post, or read Gregory Ciotti, Team Buffer
Publications Resources Measuring Customer Happiness at Buffer: November 2012 Dec 14, 2012 5 min read Customer Service > “Customer service is not a department, it’s everyone’s job.” ~ Anonymous It’s hard to believe another month has skipped by and it’s Kevan Lee, Former VP of Marketing @ Buffer
Publications Resources Measuring Customer Happiness at Buffer: October 2012 Nov 2, 2012 4 min read Customer Service “Happy customers who get their issue resolved tell 4 to 6 people about their experience.” ~ White House Office [http://www.clicksoftware.com/Collateral/Images/English-US/ Carolyn Kopprasch, Chief of Staff @ Buffer