New!Schedule Threads!Threads scheduling has arrived!Threads scheduling has arrived on Buffer! Find your community now.Threads scheduling has arrived on Buffer! Find your community and keep the conversation going.Learn more

Bryan Haines

Bryan Haines

A collection of posts by Bryan Haines

A collection of 1 post

Case StudiesDec 29, 2015
14 Amazing Social Media Customer Service Examples (And What You Can Learn From Them)

How important is customer service via social media? According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. And when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes. So, how’s your social media customer service? For this post I was excited to research a set of 14 amazing examples of customer service using social media. Let’s get started! 1. Samsung: A Unicyc