Blog - Page 53
A collection of 2,459 blog posts
Respond Report September 2016 * Last month’s report * All Respond reports * All Buffer reports Key Metrics Customers crushing their support queue in < 2 hours 82% Paying customers ? 82 MoM growth -4% Respond 2 launching in late October! We’re so excited to announce the upcoming release of Respond 2. It’s the culmination of many months of learning and hard work, and the product has been built from t
Buffer Happiness Report September 2016 * Last month’s report * All Happiness reports * All Buffer reports Key stats in September Responses within 1 hour 36% -24.7% Customer satisfaction score 91 Email conversations 11,698 +39.5% Twitter conversations 5,956 -29.9% Hour avg. Twitter response time 4.2 +27.2% Onboarding Webinars hosted 8 September and in the Nort
Buffer People Report September 2016 * All People Ops reports * All Buffer reports Key Stats Team members 79 Revenue in cash receipts $996k +1.2% MRR $987k +4.6% ARR $11.8m +5.0% Debits $854.5k –6.1% Profit $122k –1.9% We have $1.56m in the bank as of September 30, which is a good signal! We continue to be cashflow positive, and plan to remain as such. In September, we’ve worked hard on a few topics, especially improving at forecasting our cash planning. Here is a
Buffer Engineering Report September 2016 * Last month’s report * All Engineering reports * All Buffer reports Key stats Requests for buffer.com 196 m Avg. response for buffer.com 226ms Requests for api.bufferapp.com 1.04 b Avg. response for api.bufferapp.com 86.8 ms Bugs & Quality * Code reviews given: 68% of Pull Requests were reviewed * 4 S1 (severity 1) bugs: 4 opened, 3 closed. (42% smashed) * 24 S2 (severity 2) bugs: 9 opened, 13 closed (59% smashed) Buffer
Update: Twitter has paused its verification program for the moment. We are keen to let you know when Twitter resumes its program and will update this note accordingly. That said, I think it’ll still be good to keep your Twitter account tip-top in the meantime. Here are some ways to maximize your chances at getting verified on Twitter. Have you ever felt like a celebrity on social media? I’ve had a moment or two when someone I reall
Each year after Apple’s World Wide Developer Conference we switch most of our focus onto a bigger update to our Buffer iOS app to build out support for the newest iOS features and changes. This year was no different, but this time we also focused a bunch of time on performance and future proofing. New version of iOS = new changes to Buffer iOS app During the time after WWDC, we typically will run through the app and adjust our minimum target to the previous iOS release. In this case, it
On September 14th, I celebrated my first Buffversary — a year at Buffer , a social media management startup. I thought it would be a good opportunity to take some time to reflect on the past year and share some of the things I learnt. A bit of background: I’m a Community Champion and I have been working on our community initiatives such as our weekly #bufferchat and our Slack community. Recently, after the Marketing and Community team combined forces [https://buffer.com/res
Instagram is the go-to place for over 300 million people to share their photos, videos, and stories every single day. And as Instagram has grown over recent years, that’s left many business owners and marketers with one very clear and important question: How can we use Instagram for business? Well today, we’d love to dive head first into that topic and share: * How to set up a killer Instagram profile * The importance of goal setting and how to creat
Understanding the consumer behavior of younger generations is one of the most talked about subjects in marketing today. Particularly when it comes to Millennial marketing. But what if you could look inside the mind of a successful Millennial marketer? At 27 years young, Everette Taylor is a 4-time entrepreneur and is currently serving as Vice President of Marketing for a fast-growing and revolutionary mobility company called Skurt [
In Buffer’s history we’ve tried many different experiments that have soared – or flopped. Some with our culture . Some with our management structure (or lack thereof!) . Some with launching products . If a belief or philosophy hasn’t been examined recently, we like to take a closer look and perhaps try something new. We feel that one of our biggest
The ability to create Twitter Moments is being rolled out to all users. Twitter Moments enable users to stitch together multiple tweets into slideshow-like stories. When they originally launched, Moments were intended to help Twitter users keep up with what the world is talking about at any given time without having to follow loads of new people or watch trending topics closely. The below video from Twitter explains a little more about how Moments work: pic.twitter.com/boP59z64dH [https://t
Every employee at Buffer can take a full day or two half-days off each quarter to show gratitude by volunteering or otherwise contributing to their community, wherever they may be. Here’s more detail about the program!
What should you do if you want to become the best at what you do? There’s probably a long list, with lots of options. One thing we’re particularly fond of at Buffer when it comes to improving ourselves is listening to podcasts relevant to our niche and industry. In our case, that means social media podcasts! What we love about podcasts is that they make it easy to hear from industry leaders and talented folks about their experiences and advice (which we might not be able to read about anywher
What is it like to be the Director or Social Media for one America’s largest and most engaged universities? With more than 1,000 social media accounts to oversee and an audience base of over 6 million, Nikki Sunstrum, Director of Social Media at the University of Michigan, knows what it takes to reach and engage with a large demographic of people from prospective students to parents to proud alumni. We had the pleasure of speaking to Nikki about what it’s like to be the Director of Social Medi
The path to becoming a thought leader on social media is one that is not always clearly defined. Thought leaders and influencers come from a wide variety of backgrounds, specialties, industries and expertise. And in many cases, social media thought leaders don’t consciously seek to become an “influencer,” it happens naturally over time with lots of hard work and dedication. But what if there was a way to position yourself to become a thought leader in your industry? We’d love to share some ti
It feels ridiculous for me to write about being an engineering manager. It’s a job I’ve done for not even 30 days yet. But that’s what I want to know from others —how did you start? How did you make it through your first month? No two first rodeos are ever alike. But they’re all rodeos, and falling off is falling off. There’s some kind of pattern. So here I am, writing the post that I want to read. What is this job, anyway? I had a rough idea what I was getting into from the internal job des
For the past five years, our Android project has maintained a similar package structure from when it was first created in 2012. There have been a few changes here and there, but the general structure has remained the same. When most applications are created, the class count is small. However, as the app grows and features get added, it can be easy for packages to become bloated, potentially to the point where it makes a workspace feel unorganized and difficult to navigate. This was starting to
It’s one of those mythical and vaunted startup perks, and one of the Buffer perks that tends to entice folks the most: unlimited vacation time. When someone new joins the team, they’re immediately granted as much time away from work as they’d like, no questions asked. Under this non-policy policy, teammates have had some great vacations, including cruises around the world and even a month of sailing the Atlantic. But is it really that simple? Well, yes and no. Buffer’s unlimited vacation po
Building a personal brand on social media is one of the best ways to become a thought leader in your industry. Whether you’re looking to change roles or simply advance your career, developing a personal brand is a great place to start. And we’d love to share some tips on how. Duke University professor Dorie Clark — a bestselling aut
Heads up! This is an older post that references some outdated processes at Buffer, specifically the “Buffer bootcamp.” Feel free to see the latest information here , including all the reasons why we retired this concept! We’re Retiring The ‘Buffer Bootcamp’ Period For New Teammates – Here’s Why Every new person who joins the Buffer team starts with a 45-day bootcamp trial period [https://buffer.com/resources/starting-
I’ve “leaned back.” And I’m okay with it. Sort of. As the first teammate to have a baby while working at Buffer, I was able to create our initial family leave policy before I used it. Even that wasn’t enough to prepare me for the reality of being a working mom. Going into motherhood , I had a lot of grandiose ideas, preconceived notions and expectations. The biggest of which was that I’d be able to jump back into m
Before we launched our Buffer podcast , so much of our time and energy (99.9% of it, I’d wager!) was spent getting the sounds and feel just right. We did all the podcast things we were supposed to do in order to make a really great podcast — the interviews, the mixing, the uploading — and now that the time had come to press publish … … we needed a plan to promote
January 3, 2011, was my first day at Buffer as sort of the social media intern. The introductory task that Joel and I came up with was fairly simple: Spend 30 minutes a day on Buffer’s Twitter account and help it grow . We had about 78 followers at the time, and the 100 follower mark was in sight. I had just turned 20 years old, was halfway through my second year in college and I was ready—for anything really. It di
Twitter has just made a big change to the way tweets work. From today, Twitter is cutting back on what types of content will use up its 140-character limit. Now, @names in replies, media attachments (like photos, GIFs, videos, and polls) and quoted Tweets will no longer be counted against the valuable 140 characters that make up a tweet. This allows for richer public conversations that are easier to follow on Twitter and ensures people can attach media to tweets without sacrificing the charact