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Join us as we share what we’re learning as we build a company that approaches work from a fresh perspective. We write about workplace culture, our finances, and our business decisions and strategies.

OpenMay 3, 2023
The Story Behind Buffer’s AI: An Interview with Diego Sanchez

We go behind the scenes on Buffer’s AI developments in this interview with Senior Product Manager Diego Sanchez.

OpenMay 1, 2023
We Pay Out Unused Sabbaticals When Someone Leaves Buffer, Here’s Why

In 2019, we introduced sabbaticals at Buffer. The concept is to reward long-tenured teammates and invite them to take a well-earned break from work. Most professionals have to leave their jobs to take a break longer than a typical one- or two-week vacation. Sabbaticals allow teammates to take that break and return to Buffer, refreshed and recharged. This is one of our most cherished benefits for this reason. When a teammate reaches five years with us, they are eligible to take this fully-paid s

OpenApr 27, 2023
Trust, Transparency, and Curiosity: Batsirai Chada on Buffer's Unique Culture

Batsirai Chada is a Growth Product Manager at Buffer, where he’s worked for about nine months. We spoke to him when he first joined to find out about his journey to Buffer, how he works, and what he does outside of work.

OpenApr 25, 2023
How We Handle Severance In Cases Of Mutual Separation

We’ve always aimed to chart our own course at Buffer for how we approach traditional business practices, and severance is no different. Recently, we’ve adjusted our severance policy to apply in more situations. We’ve introduced the concept of “mutual separations” for the cases when a teammate and their manager both feel that the teammate’s chapter at Buffer has come to an end. We strive to be generous to these teammates who have spent a portion of their careers and lives with us at Buffer. In t

OpenApr 24, 2023
An update on Twitter's API changes and Buffer

Twitter has made a number of changes to their API and access tiers over the last few weeks. However, these changes will not impact Buffer users. Your Buffer account and Twitter channel connections will continue working as usual. We have a longstanding, enterprise relationship with Twitter built over the last 12 years and have worked directly with their team on the path forward. We are committed to continuing to offer Buffer for free as well as with affordable pricing options.

OpenApr 21, 2023
Some Remote Workers Struggle With Leaving Home: Here’s How We Handle it at Buffer

For some, remote work can lead to feelings of loneliness and isolation. I recount my own experience working from home as well as share how my Buffer colleagues manage to have active social lives while WFH.

OpenApr 18, 2023
Four-Day Workweek Update: Here’s How The Buffer Team is Feeling About It, Three Years In

With the four-day workweek gaining traction worldwide, we thought it was about time to check in, yet again, with the folks working at Buffer about what it’s like to work four days a week.

OpenApr 17, 2023
Why We Invest In Internal Documentation on Buffer’s Customer Advocacy Team

Imagine that you are the only teammate online today in the Australian time zone in your company. You work in customer support and are trying to help multiple customers with questions that you’ve never come across before, and you can’t ask your teammates who won’t be online for at least another six hours. You feel isolated and demoralized, and these customers are losing their patience… Or, what if you just joined a new company and your new teammates are welcoming and friendly, and they tell you

OpenApr 3, 2023
TikTok Might be Banned in the U.S.: What It Means for Buffer and How Marketers Can Prepare

Here we go again. If you work in social media, it’s nothing new to adapt and change your strategy based on the ever-changing algorithms and the rise and fall of social networks. (Who else was on Vine? 🙋🏻‍♀️) But, of course, we wish you didn’t have to. The latest wave for social media marketers and creators is that TikTok might be banned in the U.S. The short-form video app has become one of the most widely-used social media platforms and is credited with impacting trends and cultural shifts.

OpenFeb 23, 2023
Key Insights from The 2023 State of Remote Work

For the last six years, we’ve published the State of Remote Work report. We use this report to do a deep dive into the experience of remote workers around the world, their work structure, their struggles, and their career growth and pay. This year, we had 3,000 remote workers respond to the State of Remote Work to help provide insights. In this post, we’ll cover the top seven insights from the 2023 State of Remote Work. We’ll take a deeper look at some of the trends that currently exist in the

OpenFeb 17, 2023
How a Change in My Role Inspired Six Impactful Habits

Dave, a Customer Advocate at Buffer, shares how a new role within the company inspired a lifestyle change through new habits.

OpenFeb 10, 2023
Why Support Isn't Just a Job for Me – It's a Career

It's fair to say that not many people grow up dreaming about working in customer support. It's not the typical aspirational career path! Indeed, some see a customer support role as a stepping stone to something else or a short-term job in a break from college or Uni. After nearly a decade working in a support role here at Buffer, I've come to think of customer support as a career in its own right, and I'm more passionate about it than ever. I've been working in the support team at Buffer for ni

OpenFeb 6, 2023
Spotlighting Culture in Ghana From a Buffer Teammate

At Buffer, we regularly share cultural spotlights to connect our global team and help us understand one another at a deeper level. Cheryl, one of our customer advocates, presents a deep dive into Ghana.

OpenJan 27, 2023
Empathy and Customer Support: Finding the Right Balance

Empathy is a powerful way to build trust, but leaning in too far can also backfire. Something I’ve come to wonder after 3.5 years at Buffer as a Customer Advocate is how can we use empathy effectively to enhance the customer support experience? "The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an

OpenJan 20, 2023
How our Support Team Contributes to Product Launches

Launching a new feature is an exciting time at Buffer. It's the culmination of days, weeks and sometimes even months of the work that goes into building something new. There's lots of excitement and a lot to celebrate. It's also a significant time for our Support team. A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the p

OpenJan 9, 2023
Spotlighting Digital Nomading & Third Cultures from a Buffer Teammate

At Buffer, we regularly share cultural spotlights to connect our global team and help us understand one another at a deeper level. Sophie, our Growth Marketing Manager, presents a deep dive into life as a digital nomad.

OpenDec 22, 2022
Why and How We Close Buffer For The Last Week Of The Year

Every year since 2016 we've closed Buffer for a week at the end of the year. It’s like a reset, except across the whole company.

OpenDec 5, 2022
Spotlighting Culture in Thailand From a Buffer Teammate

At Buffer, we regularly share cultural spotlights to connect our global team and help us understand one another at a deeper level. Ben, one of our customer advocates, presents a deep dive into Thailand.

OpenNov 30, 2022
Buffer turned 12 today! Here are some of our favorite stories, memories, and lessons

Today marks Buffer’s 12th anniversary. For the occasion, teammates shared their favorite memories, stories, and lessons from working at Buffer over the last twelve years.

OpenOct 24, 2022
Here’s How Much Time We Take Off At Buffer - Our New Time Off Dashboard

Our new time-off dashboard is meant to help our team members prioritize their mental health by providing a deep dive into how we utilize our vacation time as a company.

OpenOct 19, 2022
How We Made Our Hybrid Meetup Inclusive

In early September, our team scheduled and organized our first in person meetup in Lisbon, Portugal. The initial plan was to gather in person and spend a week together, getting to know each other better and invest time into strengthening our team. However, due to a mix of reasons, from family leave to health, only half of our team was able to attend in person. I am the Engineering Manager for the Core Foundations team at Buffer, and we build and maintain the core elements for accessing, schedul

OpenOct 13, 2022
How We Set Communications Expectations As A Fully Remote Team

As an entirely remote team of more than 80 people, how we communicate is critical to how we operate as a company, collaborate, and build a solid remote culture. As they say, clear is kind. So we aim to be clear in our communication with each other across the team, and clear as a company what those expectations for communication best practices are so everyone can be aligned. We didn't always have communications expectations written down. When I joined Buffer in 2016, it was something I learned t

OpenOct 3, 2022
Cultural Spotlights: Morocco

At Buffer, we regularly share cultural spotlights to connect our global team and help us understand one another at a deeper level. Ismail, one of our product designers, presents a deep dive into Morocco.

OpenSep 28, 2022
I Took 7 Weeks Off Work After Hiring 3 New Teammates, Here’s Why It Worked Out

After hiring three new teammates I took an extended period off of work on sabbatical. This time ended up being really positive for my team, here's why and how I set everyone up for support while I was out.