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Juliet Chen

Juliet Chen

Senior Customer Advocate @ Buffer


A collection of 4 posts

OpenApr 17, 2023
Why We Invest In Internal Documentation on Buffer’s Customer Advocacy Team

Imagine that you are the only teammate online today in the Australian time zone in your company. You work in customer support and are trying to help multiple customers with questions that you’ve never come across before, and you can’t ask your teammates who won’t be online for at least another six hours. You feel isolated and demoralized, and these customers are losing their patience… Or, what if you just joined a new company and your new teammates are welcoming and friendly, and they tell you

OpenMay 26, 2022
Our Annual Charitable Contribution and How We Decide Which Charities to Support

Seeking opportunities to give back has always been part of the Buffer DNA. We started the wonderful tradition of profit sharing and charitable contributions at the end of 2017. Since then, we've been in the privileged position to make donations to charitable organizations every year as part of our profit sharing. We set aside 8 percent of our 2021 profit for profit sharing, we then match 20 percent of that total for our charitable donations. This came to a total of $17,966 for this year’s chari

OpenApr 24, 2020
Is Remote Work Greener? We Calculated Buffer’s Carbon Footprint to Find Out

I have always assumed that a remote company must have a lower carbon footprint, but is that true?

My First Week at Buffer Bootcamp: A Diary

Heads up! This is an older post that references some outdated processes at Buffer, specifically the “Buffer bootcamp” Feel free to see the latest information here , including all the reasons why we retired this concept! We’re Retiring The ‘Buffer Bootcamp’ Period For New Teammates – Here’s Why Editor’s Note: When someone new joins us at Buffer, they go through the Buffer Bootcamp [