Publications Open When We Need to Move Quickly We Work in Task Forces. Here’s How We Set Them Up Jul 30, 2020 4 min read Open Making and communicating decisions across an organization can be a challenge anytime. Making decisions during a pandemic is a whole new level of challenge. When Carolyn, Chief of Special Projects @ Buffer
Publications Open 10 Reflections on Buffer’s 10th Team Retreat Jun 17, 2019 6 min read Workplace of the future It’s hard to believe that the Buffer team has been on 10 team retreats already, in locations all around the world. I was lucky Carolyn, Chief of Special Projects @ Buffer
Publications Open The 6 Exercises We’re Doing to Help With Artificial Harmony Jun 8, 2017 8 min read Workplace of the future Have you ever walked out of a meeting and messaged someone who had been in that very meeting to say something that you didn’t Carolyn, Chief of Special Projects @ Buffer
Publications Open On Empathy: A Letter We Shared with Our Happiness Heroes Dec 5, 2016 4 min read Workplace of the future (Our Chief Happiness Officer, Carolyn, shared this note with our Happiness team after some deep auditing and reflection on our communications with our customers. If Carolyn, Chief of Special Projects @ Buffer
Publications Open What Happened When We Cut Back on Refunds: A Customer Service Experiment Oct 3, 2016 6 min read Workplace of the future In Buffer’s history we’ve tried many different experiments that have soared – or flopped. Some with our culture. Some with our management structure (or Carolyn, Chief of Special Projects @ Buffer
Publications Open My 30-Day Challenge of Ten Thousand Steps (Or Why I Jogged in Place at a Bar) Jan 29, 2015 4 min read Self-Improvement It started out innocently enough. A busy week of errands and a particularly fun weekend filled with dancing, and there it was: A 7 day Carolyn, Chief of Special Projects @ Buffer
Publications Open What Happened When We Prioritized Live Chat: Buffer’s October Happiness Report Nov 25, 2014 5 min read Reports We had fun getting back to our customers faster in October due to a renewed focus on our goals. As we were all back in Carolyn, Chief of Special Projects @ Buffer
Publications Open Good Things Happen When Developers Work with Customers Nov 11, 2014 2 min read Workplace of the future At Buffer and many other customer-centric startups, the product, marketing, and engineering teams all listen to customer questions and answer them directly. I’ve often Carolyn, Chief of Special Projects @ Buffer
Publications Open How a 10-Person Team Gives Voice to 1.8 Million Customers: Buffer’s September Happiness Report Oct 9, 2014 7 min read Reports Happy October! In September, our entire team traveled to New York, NY, to work and play all together for our semi-annual company retreat. (Retreats occur Carolyn, Chief of Special Projects @ Buffer
Publications Open The Hard Things Are Worth It: Why to Keep Going Even When Change isn’t Easy Aug 27, 2014 2 min read Self-Improvement Lately, I’ve been thinking a lot about the time I learned to tie my shoes. It came up because of a tweet from my Carolyn, Chief of Special Projects @ Buffer
Publications Open How We’re Moving from Emails to Conversations: Buffer’s July Happiness Report Aug 13, 2014 4 min read Reports July was a month filled with sunshine, life changes, vacations, and yes, Inbox Zeroes, too! Most of the Heroes took a few days here and Carolyn, Chief of Special Projects @ Buffer
Publications Open Is This Urgent? What Happened When We Let Buffer Customers Prioritize Themselves: June Happiness Report Jul 8, 2014 4 min read Reports June was a fantastic, fascinating month for customer happiness at Buffer as we made great strides toward meeting goals, expanded our awesome team, and pushed Carolyn, Chief of Special Projects @ Buffer
Publications Open Octavio Aburto is Buffer’s Newest Happiness Hero Jul 1, 2014 3 min read I’m thrilled to announce that Octavio Aburto has completed his 45-day Buffer Bootcamp and is joining us full-time as Buffer’s newest Happiness Hero! Carolyn, Chief of Special Projects @ Buffer
Publications Open Nicole Miller is Buffer’s First Community Champion Jul 1, 2014 3 min read I’m so pleased to announce that Nicole Miller has completed her 45-day Buffer Bootcamp and is joining us full-time as Buffer’s first Community Carolyn, Chief of Special Projects @ Buffer
Publications Open One Daily Team Meeting, Across 5 Time Zones: Buffer’s May Happiness Report Jun 17, 2014 5 min read Reports May was a huge month for the Happiness Team at Buffer. We began the month answering 50% of emails within 1 hour and finished it Carolyn, Chief of Special Projects @ Buffer
Publications Open When to Teach and When to Fish: 3 Times We Skip the How-Tos in Customer Support May 28, 2014 3 min read Anne Isabelle Ritchie coined a concept in the 1880s that we still use today. Modernized, it is: “Give a man a fish, and you feed Carolyn, Chief of Special Projects @ Buffer
