Carolyn - Buffer Resources

When We Need to Move Quickly We Work in Task Forces. Here’s How We Set Them Up

Jul 30, 2020 4 min read Open

Making and communicating decisions across an organization can be a challenge anytime. Making decisions during a pandemic is a whole new level of challenge. When

Carolyn, Chief of Special Projects @ Buffer

10 Reflections on Buffer’s 10th Team Retreat

Jun 17, 2019 6 min read Workplace of the future

It’s hard to believe that the Buffer team has been on 10 team retreats already, in locations all around the world. I was lucky

Carolyn, Chief of Special Projects @ Buffer

The 6 Exercises We’re Doing to Help With Artificial Harmony

Jun 8, 2017 8 min read Workplace of the future

Have you ever walked out of a meeting and messaged someone who had been in that very meeting to say something that you didn’t

Carolyn, Chief of Special Projects @ Buffer

On Empathy: A Letter We Shared with Our Happiness Heroes

Dec 5, 2016 4 min read Workplace of the future

(Our Chief Happiness Officer, Carolyn, shared this note with our Happiness team after some deep auditing and reflection on our communications with our customers. If

Carolyn, Chief of Special Projects @ Buffer

What Happened When We Cut Back on Refunds: A Customer Service Experiment

Oct 3, 2016 6 min read Workplace of the future

In Buffer’s history we’ve tried many different experiments that have soared – or flopped. Some with our culture [https://buffer.com/resources/build-company-culture/]. Some

Carolyn, Chief of Special Projects @ Buffer

My 30-Day Challenge of Ten Thousand Steps (Or Why I Jogged in Place at a Bar)

Jan 29, 2015 4 min read Self-Improvement

It started out innocently enough. A busy week of errands and a particularly fun weekend filled with dancing, and there it was: A 7 day

Carolyn, Chief of Special Projects @ Buffer

What Happened When We Prioritized Live Chat: Buffer’s October Happiness Report

Nov 25, 2014 5 min read Reports

We had fun getting back to our customers faster in October due to a renewed focus on our goals. As we were all back in

Carolyn, Chief of Special Projects @ Buffer

Good Things Happen When Developers Work with Customers

Nov 11, 2014 2 min read Workplace of the future

At Buffer and many other customer-centric startups, the product, marketing, and engineering teams all listen to customer questions and answer them directly. I’ve often

Carolyn, Chief of Special Projects @ Buffer

How a 10-Person Team Gives Voice to 1.8 Million Customers: Buffer’s September Happiness Report

Oct 9, 2014 7 min read Reports

Happy October! In September, our entire team traveled to New York, NY, to work and play all together for our semi-annual company retreat. (Retreats occur

Carolyn, Chief of Special Projects @ Buffer

The Hard Things Are Worth It: Why to Keep Going Even When Change isn’t Easy

Aug 27, 2014 2 min read Self-Improvement

Lately, I’ve been thinking a lot about the time I learned to tie my shoes. It came up because of a tweet [https://twitter.

Carolyn, Chief of Special Projects @ Buffer

How We’re Moving from Emails to Conversations: Buffer’s July Happiness Report

Aug 13, 2014 4 min read Reports

July was a month filled with sunshine, life changes, vacations, and yes, Inbox Zeroes, too! Most of the Heroes took a few days here and

Carolyn, Chief of Special Projects @ Buffer

Is This Urgent? What Happened When We Let Buffer Customers Prioritize Themselves: June Happiness Report

Jul 8, 2014 4 min read Reports

June was a fantastic, fascinating month for customer happiness at Buffer as we made great strides toward meeting goals, expanded our awesome team, and pushed

Carolyn, Chief of Special Projects @ Buffer

Octavio Aburto is Buffer’s Newest Happiness Hero

Jul 1, 2014 3 min read

I’m thrilled to announce that Octavio Aburto has completed his 45-day Buffer Bootcamp and is joining us full-time as Buffer’s newest Happiness Hero!

Carolyn, Chief of Special Projects @ Buffer

Nicole Miller is Buffer’s First Community Champion

Jul 1, 2014 3 min read

I’m so pleased to announce that Nicole Miller has completed her 45-day Buffer Bootcamp and is joining us full-time as Buffer’s first Community

Carolyn, Chief of Special Projects @ Buffer

One Daily Team Meeting, Across 5 Time Zones: Buffer’s May Happiness Report

Jun 17, 2014 5 min read Reports

May was a huge month for the Happiness Team at Buffer. We began the month answering 50% of emails within 1 hour and finished it

Carolyn, Chief of Special Projects @ Buffer

When to Teach and When to Fish: 3 Times We Skip the How-Tos in Customer Support

May 28, 2014 3 min read

Anne Isabelle Ritchie coined a concept in the 1880s that we still use today. Modernized, it is: > “Give a man a fish, and you feed

Carolyn, Chief of Special Projects @ Buffer

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When We Need to Move Quickly We Work in Task Forces. Here’s How We Set Them Up

10 Reflections on Buffer’s 10th Team Retreat

The 6 Exercises We’re Doing to Help With Artificial Harmony

On Empathy: A Letter We Shared with Our Happiness Heroes

What Happened When We Cut Back on Refunds: A Customer Service Experiment

My 30-Day Challenge of Ten Thousand Steps (Or Why I Jogged in Place at a Bar)

What Happened When We Prioritized Live Chat: Buffer’s October Happiness Report

Good Things Happen When Developers Work with Customers

How a 10-Person Team Gives Voice to 1.8 Million Customers: Buffer’s September Happiness Report

The Hard Things Are Worth It: Why to Keep Going Even When Change isn’t Easy

How We’re Moving from Emails to Conversations: Buffer’s July Happiness Report

Is This Urgent? What Happened When We Let Buffer Customers Prioritize Themselves: June Happiness Report

Octavio Aburto is Buffer’s Newest Happiness Hero

Nicole Miller is Buffer’s First Community Champion

One Daily Team Meeting, Across 5 Time Zones: Buffer’s May Happiness Report

When to Teach and When to Fish: 3 Times We Skip the How-Tos in Customer Support

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