Carolyn Kopprasch - Buffer Resources

We Pay Out Unused Sabbaticals When Someone Leaves Buffer, Here’s Why

May 1, 2023 4 min read Open

In 2019, we introduced sabbaticals at Buffer. The concept is to reward long-tenured teammates and invite them to take a well-earned break from work. Most

Carolyn Kopprasch, Chief of Staff @ Buffer

How We Handle Severance In Cases Of Mutual Separation

Apr 25, 2023 3 min read Open

We’ve always aimed to chart our own course at Buffer for how we approach traditional business practices, and severance is no different. Recently, we’

Carolyn Kopprasch, Chief of Staff @ Buffer

When We Need to Move Quickly We Work in Task Forces. Here’s How We Set Them Up

Jul 30, 2020 4 min read Open

Making and communicating decisions across an organization can be a challenge anytime. Making decisions during a pandemic is a whole new level of challenge. When

Carolyn Kopprasch, Chief of Staff @ Buffer

10 Reflections on Buffer’s 10th Team Retreat

Jun 17, 2019 6 min read Workplace of the future

It’s hard to believe that the Buffer team has been on 10 team retreats already, in locations all around the world. I was lucky

Carolyn Kopprasch, Chief of Staff @ Buffer

The 6 Exercises We’re Doing to Help With Artificial Harmony

Jun 8, 2017 8 min read Workplace of the future

Have you ever walked out of a meeting and messaged someone who had been in that very meeting to say something that you didn’t

Carolyn Kopprasch, Chief of Staff @ Buffer

On Empathy: A Letter We Shared with Our Happiness Heroes

Dec 5, 2016 4 min read Workplace of the future

(Our Chief Happiness Officer, Carolyn, shared this note with our Happiness team after some deep auditing and reflection on our communications with our customers. If

Carolyn Kopprasch, Chief of Staff @ Buffer

What Happened When We Cut Back on Refunds: A Customer Service Experiment

Oct 3, 2016 6 min read Workplace of the future

In Buffer’s history we’ve tried many different experiments that have soared – or flopped. Some with our culture [https://buffer.com/resources/build-company-culture/]. Some

Carolyn Kopprasch, Chief of Staff @ Buffer

My 30-Day Challenge of Ten Thousand Steps (Or Why I Jogged in Place at a Bar)

Jan 29, 2015 4 min read Self-Improvement

It started out innocently enough. A busy week of errands and a particularly fun weekend filled with dancing, and there it was: A 7 day

Carolyn Kopprasch, Chief of Staff @ Buffer

What Happened When We Prioritized Live Chat: Buffer’s October Happiness Report

Nov 25, 2014 5 min read Reports

We had fun getting back to our customers faster in October due to a renewed focus on our goals. As we were all back in

Carolyn Kopprasch, Chief of Staff @ Buffer

Good Things Happen When Developers Work with Customers

Nov 11, 2014 2 min read Workplace of the future

At Buffer and many other customer-centric startups, the product, marketing, and engineering teams all listen to customer questions and answer them directly. I’ve often

Carolyn Kopprasch, Chief of Staff @ Buffer

How a 10-Person Team Gives Voice to 1.8 Million Customers: Buffer’s September Happiness Report

Oct 9, 2014 7 min read Reports

Happy October! In September, our entire team traveled to New York, NY, to work and play all together for our semi-annual company retreat. (Retreats occur

Carolyn Kopprasch, Chief of Staff @ Buffer

The Hard Things Are Worth It: Why to Keep Going Even When Change isn’t Easy

Aug 27, 2014 2 min read Self-Improvement

Lately, I’ve been thinking a lot about the time I learned to tie my shoes. It came up because of a tweet [https://twitter.

Carolyn Kopprasch, Chief of Staff @ Buffer

How We’re Moving from Emails to Conversations: Buffer’s July Happiness Report

Aug 13, 2014 4 min read Reports

July was a month filled with sunshine, life changes, vacations, and yes, Inbox Zeroes, too! Most of the Heroes took a few days here and

Carolyn Kopprasch, Chief of Staff @ Buffer

Is This Urgent? What Happened When We Let Buffer Customers Prioritize Themselves: June Happiness Report

Jul 8, 2014 4 min read Reports

June was a fantastic, fascinating month for customer happiness at Buffer as we made great strides toward meeting goals, expanded our awesome team, and pushed

Carolyn Kopprasch, Chief of Staff @ Buffer