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Dave Chapman

Dave Chapman

A collection of posts by Dave Chapman

A collection of 8 posts

OpenFeb 17, 2023
How a Change in My Role Inspired Six Impactful Habits

Dave, a Customer Advocate at Buffer, shares how a new role within the company inspired a lifestyle change through new habits.

OpenFeb 10, 2023
Why Support Isn't Just a Job for Me – It's a Career

It's fair to say that not many people grow up dreaming about working in customer support. It's not the typical aspirational career path! Indeed, some see a customer support role as a stepping stone to something else or a short-term job in a break from college or Uni. After nearly a decade working in a support role here at Buffer, I've come to think of customer support as a career in its own right, and I'm more passionate about it than ever. I've been working in the support team at Buffer for ni

OpenJan 20, 2023
How our Support Team Contributes to Product Launches

Launching a new feature is an exciting time at Buffer. It's the culmination of days, weeks and sometimes even months of the work that goes into building something new. There's lots of excitement and a lot to celebrate. It's also a significant time for our Support team. A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the p

OpenOct 24, 2022
Here’s How Much Time We Take Off At Buffer - Our New Time Off Dashboard

Our new time-off dashboard is meant to help our team members prioritize their mental health by providing a deep dive into how we utilize our vacation time as a company.

OpenJul 25, 2018
Out at Work: How I Bring my Authentic Self to Buffer as a Gay Man

There’s a really great saying about how we need to experience some bad times in life to give meaning to the good times. I like Dolly Parton’s take best: “The way I see it, if you want the rainbow, you gotta put up with the rain.” I’m living a life packed with rainbows these days. My husband and I have just celebrated the biggest and most successful Pride in London festival, where I celebrated my community and my identity along with dozens of friends and thousands of allies. I work with a suppo

A Day in the Life of a Buffer Happiness Hero

A lot of thought, scheduling and tools go into making sure we give each Buffer customer and community as happy an experience as possible. Right now, there are a total of 7 Buffer Happiness Heroes and Weekend Warriors (plus our Chief Happiness Officer, Carolyn)  all across the world helping customers nearly 24 hours a day. And we’re looking to grow the team! That’s in addition to all our other team members, who usually devote at least a few hours each month to diving into delivering some custom

Self-ImprovementAug 12, 2014
How Measuring Sleep Helped Me Change My Habits

The very first time my Jawbone UP24 vibrated on my wrist, signaling that it was time to get ready for bed, I laughed out loud. I was standing in a pub in central London, beer in hand, and in practical terms, 2 hours from home. Bed time?! Ridiculous! This is the thing, though. If you want to get 8 hours of sleep , and you want to get up and start your day at an early hour [

Self-ImprovementJul 9, 2014
What Trapeze Lessons Taught Me About Life: When to Hang On and When to Let Go

I was blown away by a show I saw recently which included performances by acrobats and trapeze artists. The trapeze in particular was captivating to watch. It looked so joyful that I found myself wanting to find out how to have a go! I love to try new things; new experiences make life fun and interesting. And I’m incredibly lucky and proud to work for a company that values positivity, happiness and self-development . Every week we share w