Hi there! Thanks so much for taking this step to get to know us and for inviting us to get to know you better. We're always looking for the next person who could be a great fit for the Buffer Happiness Team!
The Buffer Happiness Team
Our Happiness Team works closely to delight customers as often and creatively as possible over email, Twitter, and live chat. Measuring customer happiness can be tricky, but we believe that a really fast and personal reply inherently makes people happy.
We hold ourselves to a high standard; currently we answer the majority of emails within 1 hour and tweets within 15 minutes - we are continually evolving those goals too! To make people even happier, we need to keep learning and growing as a team (that's where you come in!).
We work toward these goals by being in constant communication (over HipChat, Sqwiggle, daily Google+ Hangouts, and even twice-yearly in-person work retreats somewhere in the world). We also geek out on improving Buffer by collecting feedback from users and collaborating with engineers and designers to build things with the most impact.
We also strive for that great balance of being a team that feels like a family. That means we share feedback regularly, support each other's self-improvement efforts, and take mistakes as opportunities to learn together!
Where You'll Work
You will work in the place that makes you happy, that inspires you daily, and helps you to become the person that you wish to be. You will work with team members scattered around the world and across time zones to build a better culture and product. More about how we work remotely See where the Buffer team is now
Perks and Benefits
We hope that you're excited by all the possibilities that come with working at Buffer! In addition to our unique self-managing structure that lets you own your work and choose where to focus, we also offer these fun perks and benefits:
Get hooked up with a Macbook or any other tech you need to do your best work.
Free Books (and Kindle)
We'll send you and your family free books and Kindles, no questions asked.
Be your healthiest and happiest by learning about your movement and sleep patterns.
Our only vacation policy is that you must take a vacation - we'll even pay you to go!
Live and work from wherever makes you the happiest! We'll even help you get there.
Our salary formula adjusts to your cost of living and experience.
Joining the Buffer journey means you are entrusted to own part of the company.
Join us on semi-annual international company retreats! Our last retreat: Sydney, Australia.
Still reading? We want to hear from you!
We'd absolutely love to hear from you if this feels like an amazing fit.
While we don't have a specific spot we're trying to fill now, if you silently shout "YES!" to all of the points below, please get in touch!
Are a long-time Twitter user and have used Buffer consistently for at least 3 months.Sounds like me!
Have customer service experience, and you love helping customers over email, Twitter, live chat, and anywhere else you meet them.Oh yeah!
Have read "How to Win Friends and Influence People" by Dale Carnegie and "Delivering Happiness" by Tony Hsieh.Loved 'em!
Feel excited about working on a close-knit team that shares values of positivity, self-improvement, and radical transparency (among others!).You betcha!
You speak and write excellent English. (Bonus if you are conversational in any other languages, too!).I love writing!
You want to start a conversation about joining the Buffer team.Let's do it!