Hi there! Thanks so much for taking this step to get to know us and for inviting us to get to know you better. We're always looking for the next person who could be a great fit in the Buffer Happiness Team!
The Buffer Happiness Team
Our Happiness Team works closely to delight customers as often and creatively as possible over email, Twitter and everywhere else our customers are. We're always seeking to better understand and define what it means to deliver great support. At the core, we believe that a really fast and personal reply inherently makes people happy.
We hold ourselves to a high standard; currently we aim to answer the majority of emails within 1 hour and tweets within 15 minutes - we are continually evolving those goals too! There's a high level of accountability and drive toward goals on the Happiness team and we have regular conversations on how to keep improving.
We work toward these goals by breaking into smaller areas within the Happiness team (Individual, Awesome, Business, Mobile, Twitter and more). This means each area serves a slightly different set of customers! We all stay in close contact (over HipChat, Sqwiggle, Google+ Hangouts, and even twice-yearly in-person work retreats somewhere in the world). We also geek out on improving Buffer by collecting feedback from customers and collaborating with engineers and designers in the same areas to build things with the most impact.
We also strive for that great balance of being a team that feels like a family. That means we share feedback regularly, support each other's self-improvement efforts, and take mistakes as opportunities to learn together!
To make people even happier, we need to keep learning and growing as a team (that's where you come in!).
What We Value
Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer's cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Here's a guide on how we strive to communicate with customers.
With a quickly growing team, we find it helpful to make sure that, after the interviews are over and you're getting your hands dirty, it still feels like a great fit. To do this, we have a 45 day contract period where you'll have three buddies to learn about Buffer culture and the Happiness Hero role. Like most things at Buffer, this is continually evolving. Here's what the current timeline typically looks like.
Where You'll Work
You will work in the place in the world that makes you happy, that inspires you daily, and helps you to become the person that you wish to be. You will work with team members scattered around the world and across time zones to build a better culture and product. As for the different Happiness areas, new heroes will join an area based on area need, timezones, personality and experience. More about how we work remotely See where the Buffer team is now
Perks and Benefits
We hope that you're excited by all the possibilities that come with working at Buffer! In addition to our unique self-managing structure that lets you own your work and choose where to focus, we also offer these fun perks and benefits:
Get hooked up with a Macbook or any other tech you need to do your best work.
Free Books (and Kindle)
We'll send you and your family free books and Kindles, no questions asked.
Be your healthiest and happiest by learning about your movement and sleep patterns.
Live and work from wherever makes you the happiest! We'll even help you get there.
If you're expecting your family to grow :) we recommend taking anywhere from 1-3 months of family leave.
Joining the Buffer journey means you are entrusted to own part of the company.
Still reading? We want to hear from you!
We'd absolutely love to hear from you if this feels like an amazing fit.
If you silently shout "YES!" to all of the points below, please get in touch!
Are a long-time Twitter user and have used Buffer consistently for at least 3 months.Sounds like me!
Have customer service experience, and you love helping customers over email, Twitter, live chat, and anywhere else you meet them.Oh yeah!
You feel super passionate about customer support as a career and are seeking to grow and develop on that journeySounds like me!
Regularly pore over customer happiness blogs and books.Oh yeah!
Feel excited about working on a close-knit team that shares values of positivity, self-improvement, a bias toward action and radical transparency (among others!).You betcha!
You speak and write excellent English. (Bonus if you are conversational in any other languages, too!).I love writing!
You want to start a conversation about joining the Buffer team.Let's do it!