Carolyn Kopprasch

Chief of Staff @ Buffer

X (Twitter)

A collection of 38 posts

We Updated Our Dependent Stipend For The First Time In 8 Years, Here’s What Changed

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Learn about the changes we've made to our Dependent Stipend for the first time in 8 years.

5 minute read

How We Run Performance Reviews At Buffer And Why I Have Mixed Feelings About Them

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Learn how we run performance reviews at Buffer and why I have mixed feelings about them.

7 minute read

CLOSED: We’re Opening A Talent Pool — Here’s What To Do If You’re Interested

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We've closed applications to our talent pool for now. Please check our Hiring Page for open roles.

3 minute read

We Pay Out Unused Sabbaticals When Someone Leaves Buffer, Here’s Why

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4 minute read

How We Handle Severance In Cases Of Mutual Separation

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3 minute read

When We Need to Move Quickly We Work in Task Forces. Here’s How We Set Them Up

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4 minute read

10 Reflections on Buffer’s 10th Team Retreat

Workplace of the future

6 minute read

The 6 Exercises We’re Doing to Help With Artificial Harmony

Workplace of the future

8 minute read

On Empathy: A Letter We Shared with Our Happiness Heroes

Workplace of the future

4 minute read

What Happened When We Cut Back on Refunds: A Customer Service Experiment

Workplace of the future

6 minute read

My 30-Day Challenge of Ten Thousand Steps (Or Why I Jogged in Place at a Bar)

Self-Improvement

3 minute read

What Happened When We Prioritized Live Chat: Buffer’s October Happiness Report

Reports

5 minute read

Good Things Happen When Developers Work with Customers

Workplace of the future

2 minute read

How a 10-Person Team Gives Voice to 1.8 Million Customers: Buffer’s September Happiness Report

Reports

7 minute read

The Hard Things Are Worth It: Why to Keep Going Even When Change isn’t Easy

Self-Improvement

2 minute read

How We’re Moving from Emails to Conversations: Buffer’s July Happiness Report

Reports

4 minute read

Is This Urgent? What Happened When We Let Buffer Customers Prioritize Themselves: June Happiness Report

Reports

4 minute read

Octavio Aburto is Buffer’s Newest Happiness Hero

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3 minute read

Nicole Miller is Buffer’s First Community Champion

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3 minute read

One Daily Team Meeting, Across 5 Time Zones: Buffer’s May Happiness Report

Reports

5 minute read

When to Teach and When to Fish: 3 Times We Skip the How-Tos in Customer Support

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3 minute read

Warm Fuzzies: The Best Kept Secret of Customer Service

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2 minute read

How Buffer’s Happiness Team Translates Customer Emails Into Engineering Team To-dos: The April Happiness Report

Reports

5 minute read

Patrik Ward is Buffer’s Newest Happiness Hero

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2 minute read