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See all of your comments, stay on top of important interactions, and turn followers into fans using Buffer.

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Engage with your audience with Buffer

269%

Increase in engagement
miajwl's company logomiajwl

2x

More followers
reidouse's company logoreidouse

115k

Grew following
midmod.mood's company logomidmod.mood

12%

Increase in engagement
anainesurrutia's company logoanainesurrutia

2,000

New followers in two months
pdelabaume's company logopdelabaume

4x

Increase in traffic
FolsonGrp's company logoFolsonGrp

10%

Monthly growth in followers
AnglDavd's company logoAnglDavd

15%

Increase in followers
mandhirb's company logomandhirb

50%

Increase in impressions
mattreiners's company logomattreiners

400%

Increase in followers
thegingermanrestaurant's company logothegingermanrestaurant

999%

Increase in engagement
niniefydesigns's company logoniniefydesigns

251%

Increase in engagement
matthuesart's company logomatthuesart

40%

New leads
rhimagery's company logorhimagery

200,000

New followers
onlinemarketinges's company logoonlinemarketinges

269%

Increase in engagement
miajwl's company logomiajwl

2x

Increase in engagement
become's company logobecome

100

New followers a day
authorbetseyk's company logoauthorbetseyk

20 hrs

Saved a day
akshar group technologies's company logoakshar group technologies

100%

Increase in engagement
charl3s.doe's company logocharl3s.doe

35%

Increase in engagement
andreobradovic's company logoandreobradovic

269%

Increase in engagement
miajwl's company logomiajwl

2x

Increase in following
mentorcruise's company logomentorcruise

200%

Increase in following
majestyk apps's company logomajestyk apps

386x

Boost in engagement rate
annacmallon's company logoannacmallon

60 hrs

Saved per month
velocity juice's company logovelocity juice

2.5 million

Followers
Cern's company logoCern

1.2 million

Followers
DJMag's company logoDJMag

6.9 million

Followers
CrocsNZ's company logoCrocsNZ

200k

Followers
Imgur's company logoImgur

269%

Increase in engagement
miajwl's company logomiajwl

2x

More followers
reidouse's company logoreidouse

115k

Grew following
midmod.mood's company logomidmod.mood

12%

Increase in engagement
anainesurrutia's company logoanainesurrutia

2,000

New followers in two months
pdelabaume's company logopdelabaume

4x

Increase in traffic
FolsonGrp's company logoFolsonGrp

10%

Monthly growth in followers
AnglDavd's company logoAnglDavd

15%

Increase in followers
mandhirb's company logomandhirb

50%

Increase in impressions
mattreiners's company logomattreiners

400%

Increase in followers
thegingermanrestaurant's company logothegingermanrestaurant

999%

Increase in engagement
niniefydesigns's company logoniniefydesigns

251%

Increase in engagement
matthuesart's company logomatthuesart

40%

New leads
rhimagery's company logorhimagery

200,000

New followers
onlinemarketinges's company logoonlinemarketinges

269%

Increase in engagement
miajwl's company logomiajwl

2x

Increase in engagement
become's company logobecome

100

New followers a day
authorbetseyk's company logoauthorbetseyk

20 hrs

Saved a day
akshar group technologies's company logoakshar group technologies

100%

Increase in engagement
charl3s.doe's company logocharl3s.doe

35%

Increase in engagement
andreobradovic's company logoandreobradovic

269%

Increase in engagement
miajwl's company logomiajwl

2x

Increase in following
mentorcruise's company logomentorcruise

200%

Increase in following
majestyk apps's company logomajestyk apps

386x

Boost in engagement rate
annacmallon's company logoannacmallon

60 hrs

Saved per month
velocity juice's company logovelocity juice

2.5 million

Followers
Cern's company logoCern

1.2 million

Followers
DJMag's company logoDJMag

6.9 million

Followers
CrocsNZ's company logoCrocsNZ

200k

Followers
Imgur's company logoImgur

Reply to comments from your desktop

View your unanswered comments in one simple dashboard. Buffer will highlight the most important ones for you.

Screenshot of Engagement's dashboard

Never miss
a comment

The familiar grid view allows you to see which posts have unanswered comments and quickly jump from post to post.

Illustration of several instagram screenshots
Southern Elegance Candle Co logo

"Compared to what we were using before, the notifications are more accurate and it’s so much easier to interact and comment back."

Southern Elegance Candle Co logo

Bryanna-Nicole Evans,
Social Media Manager

Prioritize important conversations

Smart alerts using machine learning let you know at a glance if a post has questions, negative sentiment, or comments about a purchase.

Prioritizing comments in the engage dashboard

It's all about speed

There's only so much time in the day for social media marketing. Keyboard hotkeys and smart emojis help you quickly interact with more fans, without having to pick up your phone.

Illustration of hotkeys being used in the dashboard
Luis Cancel, Managing Editor's Photo

Buffer has made sharing our story and building our brand on social media so much easier.

Luis Cancel, Managing Editor

Liz Gillis, Digital Marketer's Photo

On social, we need to be fast, efficient, and intentional. Buffer allows us to be exactly that.

Liz Gillis, Digital Marketer

Troy Petrunoff, Marketing Manager's Photo

For a marketing team with a lot on our plates, Buffer is a crucial tool in our brand-building efforts.

Troy Petrunoff, Marketing Manager

Rodrigo Hyago, Social Media Content Manager's Photo

Buffer makes it easy for us to monitor all of our engagement and strengthen the connection with our audience.

Rodrigo Hyago, Social Media Content Manager

Joe Loria, Content Manager's Photo

Buffer saves us, literally, hours and in turn helps us spread our message even further.

Joe Loria, Content Manager

Luis Cancel, Managing Editor's Photo

Buffer has made sharing our story and building our brand on social media so much easier.

Luis Cancel, Managing Editor

Liz Gillis, Digital Marketer's Photo

On social, we need to be fast, efficient, and intentional. Buffer allows us to be exactly that.

Liz Gillis, Digital Marketer

Troy Petrunoff, Marketing Manager's Photo

For a marketing team with a lot on our plates, Buffer is a crucial tool in our brand-building efforts.

Troy Petrunoff, Marketing Manager

Rodrigo Hyago, Social Media Content Manager's Photo

Buffer makes it easy for us to monitor all of our engagement and strengthen the connection with our audience.

Rodrigo Hyago, Social Media Content Manager

Joe Loria, Content Manager's Photo

Buffer saves us, literally, hours and in turn helps us spread our message even further.

Joe Loria, Content Manager

FAQ

1
What is a social media engagement tool?

A social media engagement tool is a platform that allows small business owners, or social media managers, to reply to their social media comments, stay on top of important interactions, and turn followers into fans.

2
Why do I need a social media engagement tool?

There are many benefits in using a social media engagement tool to reply to comments. Here are a few reasons why people prefer to use Buffer’s engagement tool:

  • Our simple dashboard makes it easy to see and respond to all of your comments quickly, without jumping from platform to platform;
  • We use a mix of filtering and machine learning to identify whether a comment is a negative comment, a comment with a question, or a comment about a purchase;
  • You can use keyboard hotkeys and smart emojis to help you quickly interact with more fans, without having to pick up your phone.
3
How does Buffer’s Engage tool work?

Replying to comments on social media can seem like an overwhelming task, but it doesn’t have to be. Buffer’s Engage tool allows you to engage with your followers quickly and easily across Facebook Pages and Instagram business accounts.With a few clicks, you can reply or react with an emoji and make sure every comment is answered. Plus, with our sentiment and label features, you won’t miss an opportunity to connect with your customers. You can quickly see negative comments, questions, or comments about your orders — right from your dashboard!

4
Why is it important to reply to comments on social media?

By replying to comments on social media, you’re showing your followers (and customers) that you care, that you’re responsive, and that their feedback matters. All of this helps you build connections and can help you stand apart from other businesses who aren’t as responsive. Also, when followers know they can expect a reply from you, they’re more likely to comment on other posts, tag you in Stories, and share your brand with non-followers. All of this increases overall social media engagement and serves as word-of-mouth marketing.

5
How quickly should I reply to comments on social media?

If you don’t have a dedicated social media manager or team, replying to every comment, DM, and message can be tough. But, responding in a timely manner is important, especially on platforms like Instagram where Stories expire in 24 hours. Using our Engage tool will make it easy to see and respond to all of your comments quickly, without jumping from platform to platform.

6
What social media channels are supported on Buffer’s Engage tool?

With Buffer’s Engage tool, you can reply to comments quickly and easily across Facebook Pages and Instagram business accounts.

7
Can I use the Engage tool for free?

Our Engage tool is available on all paid plans and you can try it for free on our 14-day free trial. No credit card required and you can cancel at any time.

140,000+ people like you use Buffer to build their brand on social media every month