Workplace of the future - Page 13
About 3 months ago, we made a very exciting change at Buffer. Upon exploring our current setup as a company, and after Joel’s discovery of a truly transformative book titled Reinventing Organizations, we decided that we wanted to reinvent Buffer taking some inspiration from the book. At its core, we’ve switched to a fully self-managed, self-organized team. There’re no managers or bosses and everyone on the team is encouraged to work freely on projects they are most compelled to work on, that th
A lot of thought, scheduling and tools go into making sure we give each Buffer customer and community as happy an experience as possible. Right now, there are a total of 7 Buffer Happiness Heroes and Weekend Warriors (plus our Chief Happiness Officer, Carolyn) all across the world helping customers nearly 24 hours a day. And we’re looking to grow the team! That’s in addition to all our other team members, who usually devote at least a few hours each month to diving into delivering some custom
Important update: We’re retiring the Suggestions feature – beginning August 1, we’ll start turning off Suggestions in phases. Read more… One of the coolest things about working at a true startup like Buffer is how many jobs each of us gets to do in the course of a day or a project. I joined Buffer thinking that most of my time each day was going to be spent writing, and then I discovered that I could also be working in search optimization, paid ads, conversion optimization and lots more on any
Since the beginning of Buffer, we’ve always shared all of our learnings and failures. Over time this developed into a more defined goal and principle as part of the values of the company. Since we defined our value of transparency within the culture, we have found many things within the company that we weren’t being completely open about, and we put them out there for the world to see. We’ve generally found that we are sharing a lot of things that are somewhat taboo or at least unusual to be sh
How do you define workplace culture? And how do you keep your company culture growing in the right direction? Buffer’s very own Chief Technology Officer, Sunil, and Chief Happiness Officer, Carolyn, stopped by #Bufferchat recently to discuss these very big questions focusing on workplace culture. Here are some of the highlights. Catch the full Storify recap here. How do you define “workplace culture?” From Sunil: * “Tough one, it means different things. For me, it’s the *how* to go about
When I first joined Buffer team, many hours a day were spent solo in either Australia or Sweden. This led to an obsession of scrolling through HipChat conversations to catch up on all the things happening in other timezones. As the happiness team grew, we started having regular syncs that proved to be super helpful to stay in touch and talk about bugs and customer happiness. Now it seems like we have almost added another touchpoint of communication for each new team member that has joined the t
For as long as we’ve run Buffer, we’ve had to send new team members some form of employment agreement. We’re currently in the middle of raising $3.5m in new funding and, as part of the due diligence in this funding round, we’ve been revisited these agreements. We’ve never felt completely comfortable about the agreements we send out, and it can often be a shock and in stark contrast to the style of the rest of our hiring process, where we try to take extra steps to show that we truly care about
We’ve talked lots on the blog about how we communicate and the tools we use to get work done as a remote team, but I thought it might be fun to give you a bit of a different view into the life of a Buffer team member. In this post, I’d like to tell you about the ways we communicate that aren’t so much about work. From GIFs in Hipchat to theme days on Sqwiggle to supportive notes on iDoneThis and even our UP apps, Buffer has a great variety of “virtual watercoolers” that keep us connected in wor
At Buffer and many other customer-centric startups, the product, marketing, and engineering teams all listen to customer questions and answer them directly. I’ve often been floored by how much of their personal time our customers will take to help us think through challenges, suggest improvements, and share ideas. Our Uservoice page is regularly updated with votes and comments. It’s incredibly fun to watch. How all our Buffer team members work with customers has changed through the years as th
There are a lot of ways to have a great day at Buffer. Between our value of positivity , our awesome team , our be-your-own-boss decision maker structure and our pro-naps policy , it’s downright tough to have anything but a good day. And exactly what that day looks like i
You might have noticed that we’re big fans of tools at Buffer. We’ve written about tools for mobile marketing. Tools for Facebook. Tools for SEO. Of course, we make tools for social media management, so there’s a chance we could be a bit biased. But we see online tools and apps as a key part of our philosophy of working smarter, not harder. It’s also a lot of fun to find a great new tool! So when the tool-finding team at Product Hunt asked us at Buffer to curate a list of our top tools for re
Up until recently at Buffer, we had a big problem: we were drowning in data. Buffer is a data-driven company. So many of the decisions we make hinge on data that we collect and analyze. We track and measure analytics data for all kinds of things – user behavior, how our A/B experiments are running, as well as system-generated data such as API logs. As outlined in this post by Sunil, we have built a pretty robust platform for tracking and measuring data, all powered by Amazon’s SQS and MongoDB.
Since the Apple Worldwide Developers Conference in June, I have been working hard on our iOS 8 update. And now, the new Buffer for iPhone and iPad is live to all our customers! Not only have we added support for the amazing new features available to us in iOS 8, but we’ve added universal support for iPad for the first time. Download the free app for iPad and iPhone! [https://itunes.apple.com/us/app/buffer-for-
One of the things that has fascinated me most about ancient Greece and Rome has always been the idea of oracles. If you’ve seen the movie 300, you might remember the scene in which Leonidas has to consult the oracle, which will decide whether the Spartans will go to battle or not. You can almost grasp the frustration of the Spartan king. He’s not in control. He has to rely on the priests and only the priests are able to understand the oracle’s advice. He feels powerless, as he has to follow wh
A few months ago, Joel discovered a fascinating book that he shared with all of us on the team. The title of the book was “The Decision Maker ” and it proposed a radically different idea to how companies are run. In short, it put traditional management on its head. Instead of higher-ups making decisions, often far removed from the real problems that
Hi there! This is an older post that we’ve kept around for transparency but that means that sometimes the information is no longer accurate. Head to our homepage to view our most recent posts. At Buffer, we’ve recently made a big change to how we build products and use the Lean Startup methodologies much more closely. It followed what I’d call a phenomenon that Hiten Shah , one of our closest ad
On September 10th, with all of the Buffer team members gathered in New York for our working retreat, the team of Happiness Heroes joined forces to lead a #bufferchat discussion on customer service (and cute animal gifs). Connect with the dynamic individuals offering support and smiles to Buffer’s community every day: (in order of photo, left to right) Dave , Colin (the Happiness Engineer), Adam , Nic
I’m pleased to announce that Michael Erasmus has completed his 45-day Buffer Bootcamp and is now on board full time as our backend/full-stack developer focused on growth at Buffer!Michael has been such a pleasure to work with. His recent passion lies in data science, and he’s been leading the exploratory analysis that our growth team is doing at Buffer. He also built out what we call ’seamless’ experiments. Seamless is a way for us to conduct A/B tests
As our CTO Sunil has explained previously , we make all our product decisions based on metrics, meaning that we try to launch features early and measure how they impact all our metrics in order to decide which path to follow. We had the intuition that our current analysis tab in the Buffer for Business area could be tweaked a bit to make the user experience better. And last week Niel, one of our awe
“Here I am, standing in the middle of nowhere in Poland holding a sign to hitch a ride…sweat dripping, car after car rushing by.. rain is coming in too. What the hell am I doing here…” Things didn’t look too good then. But let me tell you this story from the start: In April 2012, I bought tickets to Poland so that I could explore the country by myself, couchsurfing and hitchhiking for 10 days. Couchsurfing is the largest travel community online, allowing you to “surf” members’ couches. By th
It’s always a pleasure to see something grow. Especially when it starts out small. Content Suggestions at Buffer has enjoyed this interesting journey from small to growing, and in the span of eight months, it has quickly become one of our core services. We love helping people share to social media, and content suggestions started out with this idea in mind. How can we help users share? The Experiment One idea was to help people find fresh content. The first implementation started in the mid
As a CEO, I often ponder how I can help the team be as productive and happy as possible. As part of our decision to be a distributed team at Buffer, there have been a number of amazing advantages this has brought as well as it making a fun team to be part of due to the many different cultures and loca
“Customer support” is something of a magic phrase at Buffer. Say it to anyone—from Happiness Heroes to Hackers and beyond—and watch eyes light up. Simply put, it’s one of our very favorite things to talk about and improve upon every day. Customer support is baked into everything we do—Buffer’s vision is to build a super-useful social media management tool with amazing support for everyone we come into contact with. So what does Buffer’s Happiness team do, exactly? And how do we keep customer
A question I hear from time to time when I introduce myself and my title here at Buffer is, “What is a community champion?” Well, that’s a great question! My immediate response is, “I send out love to our customers all day.” But it’s so much more than that. The typical community manager role (though this role truly varies from company to company) often includes social media management and engagement, content marketing and networking and connecting with customers. At smaller companies, the com