Åsa Nyström
VP of Customer Advocacy @ Buffer
A collection of 16 posts
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Buffer’s customer support team includes 18 talented teammates from seven countries, and the average tenure for our team is nine years.Learn more about how we approach customer support and how we work together.
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If you use Buffer, you might have experienced us having more downtime than usual recently. We’re entering October in a much more stable state, but we’ve still got a lot of work planned to make our improvements long-term.
Reading time6 minute read
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How can we keep creating a unique customer support experience even as we get an increasing number of messages from customers? An important aspect of customer support strategy at the stage we’re at is to keep being focused on our direction and the quality bar we are aiming for.
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In this post, we share how our Customer Advocacy team has adjusted their schedules, goals, and mindset to acclimate to and thrive in a 4-day work week, all while supporting thousands of customers.
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