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Social customer service software for support teams

​Solve customer issues on social, crush your queue, and get to inbox zero–faster

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Join these amazing support teams already using Respond:
Respond Customer Logos
Respond Inbox
All your social customer support requests in one place
Respond pulls all your mentions, direct messages, hashtags, keywords, and filters them into one inbox for your team to tackle.
Designed exclusively for customer support teams
Most social media tools are built for marketing, not customer service. Respond is designed to keep your support team perfectly in sync, so you can deliver incredible support in a fraction of the time.
Respond Collision Detection
Collision Detection
See which teammates are responding in real-time
Assign Conversations in Respond
Assign Conversations
Assign support requests to the right person on your team
Respond Internal Notes
Internal Notes
Communicate privately with your team using internal notes
Focus on customer service conversations
Filters let you bypass the chatter of social media, so your team can focus on support-related conversations, crush the queue, and get to inbox zero faster.
Respond Inbox Filtering
See the whole picture on every support interaction
Respond shows you everything you need to know about your customers right inside your inbox, so your team can provide personalized responses and build strong relationships.
Respond Contact Profile
Know who you're talking to
Context-rich customer profiles show you who you're speaking with
Easily spot influencers and VIPs
Verified user badges and follower counts for every customer
Quickly check past conversations
See the past conversation history you've had with each customer
Social customer service with a personal touch
Make your customers happy by letting them know they’re talking to a real person – not a faceless company.
Respond personal signatures
Personal signatures
Custom reply signatures for each team member
Emojis in Respond
All The Emojis
Add a touch of personality to your replies with emojis.
GIFs in Respond
Sweet sweet GIFs
Sometimes nothing says it better than a gif.
Move Tweets to Direct Messages with 1-click
If you need to tackle in-depth or sensitive support issues, you can easily move your public tweets to direct messages—without having to follow each other.
Respond Tweet to Direct Message
Powerful analytics and reporting for customer support
Respond puts critical customer service data at your fingertips with easy-to-read reports, so you can make the best decisions for your team.
Track key customer service metrics in Respond
Measure team performance
Track team metrics to know where you stand and where to improve.
Export reports from Respond
Easily export your reports
Export all your reports in CSV format for further analysis.
Respond reporting API
Integrate with your dashboards
Use our API to integrate Respond data into your dashboards.
Integrates beautifully with Slack
With our Slack integration you can easily send new support requests directly into the Slack channel of your choice so you can act quickly on the most important conversations.
Respond Slack integration settings
Slack Bot loves you
Facebook Messenger integration coming soon
Support your customers on Facebook with our new integration.
Be notified when it’s ready Support for Facebook Messenger coming soon
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Will Respond be a good fit?
  • You get inbound support requests on Twitter or Facebook.
  • You’re on a customer support team that has at least 2 full-time people.
  • Pricing starts a $49/mo for small teams + basic features. Custom pricing available for larger teams and advanced features.