Social customer service software for support teams
Solve customer issues on social, crush your queue, and get to inbox zero–fasterRequest Free Trial →
Join these amazing support teams already using Respond:
All your social customer support requests in one place
Respond turns your Twitter and Facebook mentions, direct messages and searches into tickets, bringing everything together in one simple inbox.
Designed exclusively for customer support teams
Most social media tools are built for marketing, not customer service. Respond is designed to keep your support team perfectly in sync, so you can deliver incredible support in a fraction of the time.
See which teammates are responding in real-time
Assign support requests to the right person on your team
Communicate privately with your team using internal notes
Focus on customer service conversations
Filters let you bypass the chatter of social media, so your team can focus on support-related conversations, crush the queue, and get to inbox zero faster.
See the whole picture on every support interaction
Respond shows you everything you need to know about your customers right inside your inbox, so your team can provide personalized responses and build strong relationships.
Know who you're talking to
Context-rich customer profiles show you who you're speaking with
Easily spot influencers and VIPs
Verified user badges and follower counts for every customer
Quickly check past conversations
See the past conversation history you've had with each customer
Social customer service with a personal touch
Make your customers happy by letting them know they’re talking to a real person – not a faceless company.
Custom reply signatures for each team member
All The Emojis
Add a touch of personality to your replies with emojis.
Sweet sweet GIFs
Sometimes nothing says it better than a gif.
Move Tweets to Direct Messages with 1-click
If you need to tackle in-depth or sensitive support issues, you can easily move your public tweets to direct messages—without having to follow each other.
Powerful analytics and reporting for customer support
Respond puts critical customer service data at your fingertips with easy-to-read reports, so you can make the best decisions for your team.
Measure team performance
Track team metrics to know where you stand and where to improve.
Easily export your reports
Export all your reports in CSV format for further analysis.
Integrate with your dashboards
Use our API to integrate Respond data into your dashboards.
Integrates beautifully with Slack
With our Slack integration you can easily send new support requests directly into the Slack channel of your choice so you can act quickly on the most important conversations.
Facebook Messenger Beta
Support your customers on Facebook with our new integration.Be notified when it’s ready →
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Will Respond be a good fit?
- You get inbound support requests on Twitter or Facebook.
- You’re on a customer support team that has at least 2 full-time people.
- Pricing starts a $49/mo for small teams + basic features. Custom pricing available for larger teams and advanced features.