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Social media engagement made easy

Reply makes it simple for marketing and support teams to respond to social conversations — all in one team inbox

Join these amazing teams already using Reply:
Buffer Customer Logos
All your social conversations in one team inbox
No more hopping between channels. Respond to your messages from Twitter, Facebook, and Instagram, from one simple team inbox.
Social inbox
Built and tested by marketing and support teams
Reply makes social media engagement possible for teams of all sizes. Whether you do it all yourself or you work side-by-side with teammates, Reply has you covered.
Buffer Collision Detection
Collision Detection
See which teammates are replying in real-time
Assign Conversations
Assign Conversations
Assign social conversations to the right person on your team
Internal Notes
Internal Notes
Communicate privately with your team using internal notes
Focus on the conversations that matter most to you
Filters let you bypass the chatter of social media, so your team can focus on meaningful conversations, engage in real-time, and delight your community and customers.
Inbox Filtering
See the whole picture on every social conversation
Reply shows you everything you need to know about who you’re talking to, so your team can provide personalized responses and build strong relationships.
Contact Profile
Know who you're talking to
Context-rich customer profiles show you who you're speaking with
Quickly check past conversations
See the past conversation history you've had with each customer
Easily spot influencers and VIPs
Verified user badges and follower counts for every customer
Powerful analytics and reporting for social engagement
Reply puts actionable data at your fingertips with easy-to-read reports on a variety of key metrics, so you can improve your engagement and celebrate your success.
Track key customer service metrics
Measure response time
Track personal and team metrics so you know where to improve.
Export reports
Easily export your reports
Export all your reports in CSV format for even deeper analysis.
reporting API
Integrate with your dashboards
Use our API to integrate Reply data into your dashboards.
Move Tweets to Direct Messages with 1-click
If you need to handle in-depth issues or sensitive conversations, you can easily move your public tweets to direct messages—without having to follow each other.
Tweet to Direct Message
Social customer care with a personal touch
Delight the people you interact with by letting them know they’re talking to a real person – not a faceless company.
personal signatures
Personal signatures
Custom signatures for each team member
Emojis
All the emojis
Add a touch of personality to your replies with emojis.
GIFs
Sweet sweet GIFs
Sometimes nothing says it better than a gif.
Integrates beautifully with Slack
With our Slack integration you can easily send new support requests directly into the Slack channel of your choice so you can act quickly on the most important conversations.
Slack integration settings
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