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Social customer service software for support teams

​Solve customer issues on social, crush your queue, and get to inbox zero–faster

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Join these amazing teams already using Buffer:
Buffer Customer Logos
All your social engagement in one team inbox
Buffer turns your Twitter, Facebook and Instagram engagement into threaded conversations, all neatly organized in one inbox for your team to tackle, together.
Social inbox
Designed exclusively for customer support teams
Most social media tools are built for marketing, not customer service. Buffer is designed to keep your support team perfectly in sync, so you can deliver incredible support in a fraction of the time.
Buffer Collision Detection
Collision Detection
See which teammates are replying in real-time
Assign Conversations
Assign Conversations
Assign support requests to the right person on your team
Internal Notes
Internal Notes
Communicate privately with your team using internal notes
Focus on customer service conversations
Filters let you bypass the chatter of social media, so your team can focus on support-related conversations, crush the queue, and get to inbox zero faster.
Inbox Filtering
See the whole picture on every support interaction
Buffer shows you everything you need to know about your customers right inside your inbox, so your team can provide personalized responses and build strong relationships.
Contact Profile
Know who you're talking to
Context-rich customer profiles show you who you're speaking with
Easily spot influencers and VIPs
Verified user badges and follower counts for every customer
Quickly check past conversations
See the past conversation history you've had with each customer
Social customer service with a personal touch
Make your customers happy by letting them know they’re talking to a real person – not a faceless company.
personal signatures
Personal signatures
Custom reply signatures for each team member
Emojis
All The Emojis
Add a touch of personality to your replies with emojis.
GIFs
Sweet sweet GIFs
Sometimes nothing says it better than a gif.
Move Tweets to Direct Messages with 1-click
If you need to tackle in-depth or sensitive support issues, you can easily move your public tweets to direct messages—without having to follow each other.
Tweet to Direct Message
Powerful analytics and reporting for customer support
Buffer puts critical customer service data at your fingertips with easy-to-read reports, so you can make the best decisions for your team.
Track key customer service metrics
Measure team performance
Track team metrics to know where you stand and where to improve.
Export reports
Easily export your reports
Export all your reports in CSV format for further analysis.
reporting API
Integrate with your dashboards
Use our API to integrate Buffer data into your dashboards.
Integrates beautifully with Slack
With our Slack integration you can easily send new support requests directly into the Slack channel of your choice so you can act quickly on the most important conversations.
Slack integration settings
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