TL;DR - We’re transitioning to email login on September 16th. You won’t have to authorize your personal Twitter account each time you log in anymore. And this GIF will show you how to get set up in less than 10 seconds 😃

Providing the best possible experience for our customers is core to our culture here at Buffer.

But since we launched earlier this year, our customers have consistently experienced confusion and some frustration around two things: our Twitter sign-in flow and inviting team members by using their personal Twitter handle.

We wanted to change that.

What we’re doing to improve the login experience

We’ve added support for email login (which will soon replace Twitter login). And we think there a few key things you’re gonna love about this change:

  • You can stay logged in for longer periods of time - When you login with your email we’ll remember you for up to 2 weeks, which means you’ll no longer have to authorize your Twitter account every time you login 😊

  • It’s much easier to invite new team members - Simply add your team member’s work email address to invite them to your account. No more asking for personal Twitter handles.

  • You can keep your work and personal accounts separate - We know, mixing work and personal can be a bit awkward 👎 With email sign-in you can use your work email address instead.

  • You can opt-in to email notifications - Another great thing about logging in with your work email is that you can also set up email notifications for new Twitter mentions, search results, and DMs.

What this means for you

Over the next month, we’ll be helping all customers get setup and fully transitioned to email login by September 16th.

We know this adds a small disruption to your day. That’s why we’ve made it as easy as possible to get going with email login in less than 30 seconds:

email-login-guide

See a quick step-by-step guide

And that’s it! From now on you can log into your account using the email and password you just set. We’re hoping that this will make your experience a little bit better each day 😃

Moving forward with a focus on performance

Over the last month we’ve spent a ton of time talking with customers. We got a chance to learn what matters most to you and your teams. And we gathered a ton of insight into how Buffer Reply fits into your day-to-day workflow.

Out of all the stories we heard, a few themes came up over and over again that have really helped inform how we’re thinking about the future of social customer service.

While this move to email login is today is small, it sets a foundation for some more exciting news that we can’t wait to share with you soon 😃

Until then though, we’d love to hear from you. How can we make the product better for you and your team? Send us your thoughts on Twitter or via email 🙌