It’s hard to deliver happiness without a great set of tools backing you up. Set your team up for success by giving them the apps they need to stay productive, resolve support requests, and make your customers happy! Here are some great tools to help your support team crush the queue and get to inbox zero faster:

Multichannel support

If you’re looking to manage conversations across email, phone, live chat, social media (and also set up a knowledge base), some great options are:

Email help desk

If you’re looking for an email support tool that’s simple and easy to use, the best options are (we use Help Scout at Buffer):

Social customer care

If you’re looking to tackle customer support requests on social media sites like Twitter and Facebook, all three of these tools are great options:

Knowledge base

Each of the email and multichannel support tools come with an out-of-the-box knowledge base. Here are the three best options:

Live chat

If you want to chat with visitors on your website in real-time, you can’t go wrong with any of these tools:

Phone support

Each of the multichannel support tools listed above offer phone support! And here are two more dedicated phone support tools:

Team productivity

Here are some other great tools to help your customer support team be as productive as possible:

  • Text Expander — create “macros” for messages you type over and over
  • CloudApp — amazing for quickly making screenshots, GIFs and screencasts
  • Trello — for tracking ongoing issues and sharing them with other teams
  • Statuspage.io — easily let your customers know the status of your app
  • Zoom — video conference software for webinars, demos, and meetings
  • Slack — for communicating with your team